There are always two sides.
One is dissapointed and one is innocent.
Who is right?
We'll never know exactly.
Fact is, that an online shop should be even more trustworthy, since you can't "see" the persons behind. Which is not bad at all.
There are plenty of good online shops out there, which do a great job awith greta prices, which is an advantage for all riders who have to buy there stuff.
So whatever happend, the shop should have pointed out which kite/board exactly it is (year, modell, quality, etc) to avoid complains.
On the otherside the buyer should have the right to give it back if it is not what he wanted. So just give it back.
Whenever you post in a public forum please also see the consequences. I aware that you were sincyou posted it that way.
But always try to find any solution before posting something.
So guys, this topic will be looked and I hope you will work it out.
As mentioned in another posting, we are kiters and therefore one family!
Keep it that way, please!!!!