Naish Torch 2007,2008,2009 maybe 2010 have defect in manufa

Kane44 · **Joined:** Mon Sep 14, 2009 5:32 am **Posts:** 25

CZECH SELER naish said:it is normal if thish happened on yours 9 torch in same place....

This problem have every one on torch it is so bad.....

I Have this problem on my torch first time on torch 2007 8m,10m,12m after waranty first time..Naish said it is made defect.Now I have torch 2008 on my 8,10,10,12m torch same problem
I have same problem on torch 2009 7,10,12 And Czech seller naish said it is no for waranty go and bay kite else.?it is normal if seller said this ?All saller will said this every one ?go and bay kite else.NO waranty...I thing it is defec from manufaction and I will do for it becouse It is defect.Naish canˇt said...like Czech naish go shit in czech..and bay kite else....

I will make fotos this problem on my torch 2009 7,8,10,12 and I will send here.

Why naish write here.....???

Kane44 · **Joined:** Mon Sep 14, 2009 5:32 am **Posts:** 25

no one can said :it is normal from fly....kite...it is defect in manufaction.becouse every one have same problem

machista87 · **Joined:** Sat Apr 30, 2005 1:34 pm **Posts:** 108

flatmonkey wrote:

I don't really believe that any kite LE blows just out of nothing. There is always something that has been done wrong (too much or less pressure in the kite, rocks -> sharp object on the ground, etc ).

You need to believe, at all my 4 times that my Torch blows, the beach was clean and it's happend on a clear sand when the kite lay down on the ground. pafffff
As we talked another 12m 09 Torch blows on our beach. so all the 09 Torch owners need to be carfull and to checkd with your local dealer what happend if the 09 Torch will blow up when the 010 will be out on the marked, cause you might be fucked up with an expensive kite that worth alot less if he blow up at the past

I'll like to hear a serious comment from NAISH about this problem. People are really loyal to Naish and the Torch. We can read about many people that sufferd from the problem, and they still kept buy and put their money on this product, so it means they like the Torch. So they don't deserve a good reliable product?!

Eventhough the dealers replaced the kites with the problem, its still not make sense how this problem havn't fixed on the end of 07. 3 years with the same problem, on the same kite in the same brand is too much!

North_Wind · **Posted:** Mon Sep 21, 2009 4:24 pm

As a previous poster noted, there have been posts on kiteboarder.co.uk from time to time re leading edge blowouts on Naish Torches. To my knowledge, James (the UK rep.) has been diligent in sorting them out. Here is a recent post by him in response to a thread similar to this on on the UK forum:

james on kiteboarder.co.uk wrote:

well, if i was being suspicious i would be wondering about new posts saying that there are issues but then not expanding on them when asked, as i said if it is a genuine isse why dont you get in touch so i can see if i can help.

very few 2007 torches did split on the LE either when new or after minimal use, they were dealt with at the time with either replacemet or repair which ever was appropriate. thank you for bringing up an old topic that has since been dealt with.

we even replaced some 2007-8 kites with new 2009 models even though they had been purchased at close out price with the 2009 version taking the hit on the new cost and the air freight to get them in. those customers are on here and on the old flexi forum, they contacted me directly or spoke to the shop that they purchased from and it was dealt with.

kites construction does improve from year to year in terms of durability, the 07 was very light, the 08 had more bumpers added to the LE to protect it on the ground, the 09 had more added to every segment on the LE, had the struts beefed up and the zips covered with velcro to stop accidental opening, the 2010 has all of the above from the 2009 but now a full dacron trailing edge forming a frame around the canopy to add strength and stop fluttering on the beach that can break down canopy material over time, that can then split on hard impact.

should we replace every 2007 torch that has been broken during use even though some are now three years old and on mulitiple owners and had many many hours of hard use? that just isnt possible no matter how much some of you would like it to be. can i try and help? of course i can , i am still waiting for anyone to actually get in touch...

The law is different in every country but in the UK if you buy a kite that is defective your right is against the retailer/seller (not the importer or manufacturer)*, although the importer will deal with the retailer and will sometimes step in and talk directly to the end customer on a goodwill basis.

I would recommend you get in touch with your retailer and if you believe you are not being treated properly by them, with your national importer.

BA

* And also, sometimes, against your credit card provider, if you pay for the kite with a credit card.

james · **Joined:** Sun Mar 07, 2004 2:18 pm **Posts:** 269

Cheers North wind,

the funny thing is that i had no response what so ever from the guys who 'had issues' with the kites, despite asking several times they never contacted me by mail ,PM or phone, no i wonder why that was?

it is a real shame as the guys who do have a geniune problem have to fight through a shit storm of claims and rubbish just to be heard

MFG · **Joined:** Mon Aug 04, 2008 10:23 pm **Posts:** 74

james wrote:

Cheers North wind,

the funny thing is that i had no response what so ever from the guys who 'had issues' with the kites, despite asking several times they never contacted me by mail ,PM or phone, no i wonder why that was?

it is a real shame as the guys who do have a geniune problem have to fight through a shit storm of claims and rubbish just to be heard

Not good to say "shit storm and rubbish claims" about a failing product with the knowledge of the manufacturer that is failing to customers who are paying $1500-$1800 and it does not work.

I would be flaming if I pay that lot of money and then got no answer from my dealer and even not a response from the manufacturer.

It is true that the Torches are exploding on the LE while either landing the kite, or launching the kite! NAISH knows about it and instead of retrieving the product from the market, they kept selling it through the distribtion chain.

Respect the customers who are the pillars of the industry.

Coming to Kane's claim, we only saw your green kite exploded but not the 2009. Would you please be more accurate in what you are writing. It is not fair, as well, to magnify the problem you had.

Let us try to be honest and professional as much as we can to keep this forum useful to both customers and manufacturers.

MFG

james · **Joined:** Sun Mar 07, 2004 2:18 pm **Posts:** 269

MFG

i agree completely with the last sections of your post, what i was taking about in more colourfull language was when people make a seemingly false claim to make the number of claims sound worse, put it in the public eye as a way of trying to damage the brand or just make things up for the fun of it and when offered help or support dont actually get in touch making me waste time trying to help in a situation that someone has made up when i should be helping a rider with a genuine case.

that is all i meant by it , i was not being dismissive at all

tautologies · **Posted:** Tue Sep 22, 2009 10:42 am

Kane44 wrote:

no one can said :it is normal from fly....kite...it is defect in manufaction.becouse every one have same problem

well I had 2 2007 torches and neither of them exploded. I have 2 friends that still are on the 07 torches, and they work fine so I don't think everyone of them have a problem.

I sold the 07 ones, but still have an 09 that is fine.

My point isn't saying that the initial poster has not experienced problems, it is that not ALL have experienced the problem. From what I can read people with problems have been taken care of, which to me say that Naish is supporting their products. That makes a difference. I really do not think the problem is a prevalent as the initial poster says simply because I have not experienced it myself.

alib987 · **Joined:** Thu Aug 07, 2008 8:27 am **Posts:** 34

viewtopic.php?f=1&t=2359979

hope this thread helps some people with this problem.

MFG · **Joined:** Mon Aug 04, 2008 10:23 pm **Posts:** 74

Kane55 --> u should know that your e-mail is misleading the audience here. All you photos of the pink Torch shows the LE intact without any trouble or explosion. I do not know if you are doing this on purpose. all what I can see is a green Torch with a burst LE. all the pink photos are perfect.\

This will make your thread illigitimate. So, please either you put real photos.

We have to keep the forum as a help for the kiteboarding customers and industry and not a way to black mail a dealer or bash a brand.

Be straight to the point so you get the assistance that you deserve but do not magnify your problem with wrong photos and then you will not get a good reply from your dealer.
\
MFG

Naish Torch 2007,2008,2009 maybe 2010 have defect in manufa

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