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 Post subject: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Tue Jul 26, 2011 9:27 am 
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Joined: Tue Jan 11, 2011 11:06 am
Posts: 166
Location: Guernsey Channel Islands GB
Hi All, Not affiliated with King Of Watersports in any way - but I bought a board from them yesterday and was blown away by the service. They responded to my email enquiries within 10 minutes. Spoke to me on the phone twice. And when they were not able to supply the make and model I had ordered – they offered me a significantly more expensive alternative for the exact same price…

Last of all – if any of you are out in the Channel Islands like me – They refund the VAT and offer free postage here when you spend over £30 – and believe me – No one offers free postage on boards to the Channel Islands.

http://www.kingofwatersports.com/ if you are in the UK or Europe I do not hesitate to recommend.


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Tue Jul 26, 2011 9:54 am 
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Joined: Thu Dec 17, 2009 11:12 am
Posts: 20
yea i emailed them about a firewire and they got back to me very quick. what board did you go for?


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Tue Jul 26, 2011 9:58 am 
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Medium Poster

Joined: Tue Jan 11, 2011 11:06 am
Posts: 166
Location: Guernsey Channel Islands GB
I ended up with a Shinn Luigi! Cannot wait to check it out - they seemed like really solid guys - interested in talking about the order and upbeat throughout.


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Wed Jul 27, 2011 10:08 am 
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Medium Poster

Joined: Wed Sep 12, 2007 10:35 am
Posts: 143
Location: Italy, Friuli Venezia Giulia
whoow.. i was curious as i m looking for a kite trainer..they sent me in some 40 email of a italian distributor...really compliments!!!


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Fri Sep 02, 2011 4:05 pm 
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Joined: Tue Jul 08, 2008 5:48 pm
Posts: 718
Location: Sailing the Seas of Cheese
I'm glad someone brought these guys up. Are there any US kiters that have dealt with King Of Watersports? I want to order an O'neill Windfreak fullsuit from them as their site shows they have one in stock. I emailed them and never received a reply back.....

If anyone from KOW is on this forum, hit me a PM. I want to order a suit! Fall is coming soon and I just sold my O'neill Evo!

PLEASE!
Thanks!


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Sat Nov 05, 2011 3:38 pm 
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Joined: Sat Nov 05, 2011 7:13 am
Posts: 2
Strange that you guys received such good customer service from King of Watersports.

I ordered two kites 6 days ago. I paid for both immediately via Paypal, but my order status on their website still shows "Awaiting payment."

I've send them a message via their website and a separate email. They haven't responded to either request.

I was optimistic given the positive feedback on this forum, but now I am starting to get worried. :(


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Sat Nov 05, 2011 11:16 pm 
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Frequent Poster

Joined: Sat Oct 24, 2009 11:58 pm
Posts: 287
Well, everyone is happy to assist when it comes to selling you stuff :D
Its when there's problems that needs to be sorted out you can tell what the customer service is really worth.

Everyone is not that pleased with KOWs service,
viewtopic.php?f=1&t=2372691


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Mon Nov 07, 2011 12:21 am 
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Joined: Sat May 20, 2006 4:26 pm
Posts: 50
I'm a king of watersports shop rider so I might be able to help!

bmg: It probably takes a little time to process the money through paypal, if youre in the UK give them a ring on 01202763675

Poacher I've sent you a PM

All the best

Matt
Wainman and kingofwatersports.com rider


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Mon Nov 07, 2011 1:58 am 
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Joined: Tue Jul 08, 2008 5:48 pm
Posts: 718
Location: Sailing the Seas of Cheese
Matt thanks for the PM.

As I stated in my reply to you, KoW was a great and easy transaction. I was nervous ordering from overseas, but in the end it was a great move. I love the suit and am stoked on the service (Charlie in particular) gave me.

Thanks for the follow up!

Cheers,

JB


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Mon Nov 07, 2011 6:10 pm 
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Joined: Sat May 17, 2008 3:44 pm
Posts: 1116
Location: DownUnder/Brazil cumbuco-oceanview.com
onein5 wrote:
Hi All, Not affiliated with King Of Watersports in any way - but I bought a board from them yesterday and was blown away by the service. They responded to my email enquiries within 10 minutes. Spoke to me on the phone twice. And when they were not able to supply the make and model I had ordered – they offered me a significantly more expensive alternative for the exact same price…

Last of all – if any of you are out in the Channel Islands like me – They refund the VAT and offer free postage here when you spend over £30 – and believe me – No one offers free postage on boards to the Channel Islands.

http://www.kingofwatersports.com/ if you are in the UK or Europe I do not hesitate to recommend.



I'm not a happy customer of them anymore.
See here: http://www.kiteforum.com/viewtopic.php?f=1&t=2372691

No positive outcome for me- only insults from their UK distributor.
Shame on you!


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