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King Of Watersports UK Feedback – Fantastic Service

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onein5
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Posts: 166
Joined: Tue Jan 11, 2011 11:06 am
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Local Beach: Vazon, L'Ancresse/Pembroke
Style: Sketchy!
Gear: Naish Cults 9m 12m, North Rebel 16m, RRD placebo 142 x 45
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Location: Guernsey Channel Islands GB
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King Of Watersports UK Feedback – Fantastic Service

Postby onein5 » Tue Jul 26, 2011 9:27 am

Hi All, Not affiliated with King Of Watersports in any way - but I bought a board from them yesterday and was blown away by the service. They responded to my email enquiries within 10 minutes. Spoke to me on the phone twice. And when they were not able to supply the make and model I had ordered – they offered me a significantly more expensive alternative for the exact same price…

Last of all – if any of you are out in the Channel Islands like me – They refund the VAT and offer free postage here when you spend over £30 – and believe me – No one offers free postage on boards to the Channel Islands.

http://www.kingofwatersports.com/ if you are in the UK or Europe I do not hesitate to recommend.

murph440
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Posts: 20
Joined: Thu Dec 17, 2009 11:12 am
Kiting since: 2008
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Re: King Of Watersports UK Feedback – Fantastic Service

Postby murph440 » Tue Jul 26, 2011 9:54 am

yea i emailed them about a firewire and they got back to me very quick. what board did you go for?

onein5
Medium Poster
Posts: 166
Joined: Tue Jan 11, 2011 11:06 am
Kiting since: 0
Local Beach: Vazon, L'Ancresse/Pembroke
Style: Sketchy!
Gear: Naish Cults 9m 12m, North Rebel 16m, RRD placebo 142 x 45
Brand Affiliation: None
Location: Guernsey Channel Islands GB
Contact:

Re: King Of Watersports UK Feedback – Fantastic Service

Postby onein5 » Tue Jul 26, 2011 9:58 am

I ended up with a Shinn Luigi! Cannot wait to check it out - they seemed like really solid guys - interested in talking about the order and upbeat throughout.

noxperpetua
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Posts: 143
Joined: Wed Sep 12, 2007 10:35 am
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Location: Italy, Friuli Venezia Giulia
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Re: King Of Watersports UK Feedback – Fantastic Service

Postby noxperpetua » Wed Jul 27, 2011 10:08 am

whoow.. i was curious as i m looking for a kite trainer..they sent me in some 40 email of a italian distributor...really compliments!!!

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POACHER
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Posts: 930
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Kiting since: 2002
Style: freeride/freestyle
Gear: All kinds.
Location: Gichigami

Re: King Of Watersports UK Feedback – Fantastic Service

Postby POACHER » Fri Sep 02, 2011 4:05 pm

I'm glad someone brought these guys up. Are there any US kiters that have dealt with King Of Watersports? I want to order an O'neill Windfreak fullsuit from them as their site shows they have one in stock. I emailed them and never received a reply back.....

If anyone from KOW is on this forum, hit me a PM. I want to order a suit! Fall is coming soon and I just sold my O'neill Evo!

PLEASE!
Thanks!

bmg
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Posts: 2
Joined: Sat Nov 05, 2011 7:13 am
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Local Beach: Thailand
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Re: King Of Watersports UK Feedback – Fantastic Service

Postby bmg » Sat Nov 05, 2011 3:38 pm

Strange that you guys received such good customer service from King of Watersports.

I ordered two kites 6 days ago. I paid for both immediately via Paypal, but my order status on their website still shows "Awaiting payment."

I've send them a message via their website and a separate email. They haven't responded to either request.

I was optimistic given the positive feedback on this forum, but now I am starting to get worried. :(

McAbe
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Posts: 287
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Local Beach: Praia da Barra
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Re: King Of Watersports UK Feedback – Fantastic Service

Postby McAbe » Sat Nov 05, 2011 11:16 pm

Well, everyone is happy to assist when it comes to selling you stuff :D
Its when there's problems that needs to be sorted out you can tell what the customer service is really worth.

Everyone is not that pleased with KOWs service,
viewtopic.php?f=1&t=2372691

mattdez
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Posts: 50
Joined: Sat May 20, 2006 4:26 pm

Re: King Of Watersports UK Feedback – Fantastic Service

Postby mattdez » Mon Nov 07, 2011 12:21 am

I'm a king of watersports shop rider so I might be able to help!

bmg: It probably takes a little time to process the money through paypal, if youre in the UK give them a ring on 01202763675

Poacher I've sent you a PM

All the best

Matt
Wainman and kingofwatersports.com rider

User avatar
POACHER
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Posts: 930
Joined: Tue Jul 08, 2008 5:48 pm
Kiting since: 2002
Style: freeride/freestyle
Gear: All kinds.
Location: Gichigami

Re: King Of Watersports UK Feedback – Fantastic Service

Postby POACHER » Mon Nov 07, 2011 1:58 am

Matt thanks for the PM.

As I stated in my reply to you, KoW was a great and easy transaction. I was nervous ordering from overseas, but in the end it was a great move. I love the suit and am stoked on the service (Charlie in particular) gave me.

Thanks for the follow up!

Cheers,

JB

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Caesar
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Local Beach: Cumbuco, Palm Cove, Port Douglas, Yorkeys Knob
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Location: DownUnder/Brazil cumbuco-oceanview.com
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Re: King Of Watersports UK Feedback – Fantastic Service

Postby Caesar » Mon Nov 07, 2011 6:10 pm

onein5 wrote:Hi All, Not affiliated with King Of Watersports in any way - but I bought a board from them yesterday and was blown away by the service. They responded to my email enquiries within 10 minutes. Spoke to me on the phone twice. And when they were not able to supply the make and model I had ordered – they offered me a significantly more expensive alternative for the exact same price…

Last of all – if any of you are out in the Channel Islands like me – They refund the VAT and offer free postage here when you spend over £30 – and believe me – No one offers free postage on boards to the Channel Islands.

http://www.kingofwatersports.com/ if you are in the UK or Europe I do not hesitate to recommend.



I'm not a happy customer of them anymore.
See here: http://www.kiteforum.com/viewtopic.php?f=1&t=2372691

No positive outcome for me- only insults from their UK distributor.
Shame on you!


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