I ordered a Cabrinha kite which they could not supply. There was a problem with Cabrinha changing their distributor this year and that seems to have caused a number of delays and lack of information.

I found Charlie and Jane to be very helpful over the phone, but the supply of information to keep me updated with information by email was poor.

Charlie gave me good advice and a good deal on another kite when he couldn't get me the first one. Delivery was fast.
I'd buy from them again.

I have nothing good to say about them worst dervice i have seen buying a kite bought a new kite with maa coulour bleed or printing dramas nothing what i expected or was sold so after a few days of being stuffed around was told cause liquid force would not compensate them they will not help me out then said send it back for a refund but they wont pay the postage wich from were i live is 100 or they said they will exchange but i have to pay 100 to send back and 100 tpostage to get new kite pretty disappointed and a bit shocked by the poor service

To be more exact, warranty issues I don't know cause I haven't need one, but communication with mail is almost non existing, by phone is OK...

Could be wrong but pretty much every time I see a shop or a brand praised on the internet every bad experience anyone ever had with that brand or shop gets dumped into a response. I do actually find it quite amusing but the proprietors must put their hats and flak jackets on whenever they see praise like this appear....

bought a Monk Forever from them - since I'm in Cape Town I had it shipped to a friend in Poland who brought it to me on his visit...

When I opened the package I saw they send the wrong color... well, I will survive it and I don't blame them for the fact that I can not return it since a friend brought it to me to Cape Town... BUT: I send them a mail about it... no response what so ever.. pretty disappointing...

Well every thing for me got sorted they ended up helping me out so ended up being a happier customer in the end

why are we still talking about it?

if you are happy with them you'll be buying from them soon again. if not, good bye...