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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Thu Sep 26, 2013 7:26 pm 
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Joined: Sun Jul 24, 2005 6:39 pm
Posts: 3376
I ordered a Cabrinha kite which they could not supply. There was a problem with Cabrinha changing their distributor this year and that seems to have caused a number of delays and lack of information.

I found Charlie and Jane to be very helpful over the phone, but the supply of information to keep me updated with information by email was poor.

Charlie gave me good advice and a good deal on another kite when he couldn't get me the first one. Delivery was fast.
I'd buy from them again.


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Fri Oct 18, 2013 11:21 am 
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Joined: Mon Aug 12, 2013 2:33 am
Posts: 3
I have nothing good to say about them worst dervice i have seen buying a kite bought a new kite with maa coulour bleed or printing dramas nothing what i expected or was sold so after a few days of being stuffed around was told cause liquid force would not compensate them they will not help me out then said send it back for a refund but they wont pay the postage wich from were i live is 100 or they said they will exchange but i have to pay 100 to send back and 100 tpostage to get new kite pretty disappointed and a bit shocked by the poor service :(


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Fri Oct 18, 2013 11:45 am 
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Joined: Thu Sep 12, 2013 6:39 am
Posts: 176
To be more exact, warranty issues I don't know cause I haven't need one, but communication with mail is almost non existing, by phone is OK...


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Fri Oct 18, 2013 11:59 am 
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Joined: Thu Feb 12, 2009 10:52 am
Posts: 309
Location: Norfolk, UK
Could be wrong but pretty much every time I see a shop or a brand praised on the internet every bad experience anyone ever had with that brand or shop gets dumped into a response. I do actually find it quite amusing but the proprietors must put their hats and flak jackets on whenever they see praise like this appear....


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Fri Oct 18, 2013 5:11 pm 
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Joined: Sat Mar 02, 2013 3:59 pm
Posts: 188
bought a Monk Forever from them - since I'm in Cape Town I had it shipped to a friend in Poland who brought it to me on his visit...

When I opened the package I saw they send the wrong color... well, I will survive it and I don't blame them for the fact that I can not return it since a friend brought it to me to Cape Town... BUT: I send them a mail about it... no response what so ever.. pretty disappointing...


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Mon Oct 21, 2013 2:07 pm 
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Joined: Mon Aug 12, 2013 2:33 am
Posts: 3
Well every thing for me got sorted they ended up helping me out so ended up being a happier customer in the end


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Mon Oct 21, 2013 6:25 pm 
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Joined: Sun Jul 13, 2008 9:49 am
Posts: 1254
Location: shallow sea
why are we still talking about it?

if you are happy with them you'll be buying from them soon again. if not, good bye... :bye2:


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Sat Nov 28, 2015 3:42 pm 
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Joined: Fri Nov 27, 2015 4:38 pm
Posts: 2
I'll briefly summarize my recent experience here.

I recently bought a Mystic Force drysuit from King Of Watersports through Ebay. The product title as advertised was: Mystic Force Nylon Drysuit 2016. Now at the time of the purchase the title alone would dispose me to expect something fishy, as a 2016 collection hadn't even been announced by mystic on their website. Regardless I proceeded with the purchase as I really wanted a drysuit and this one was going for an amazing price.

Less than 48H delivery, quick processing, nice packaging, low P&P costs. Item arrived intact and the quality of the product is nice. Overall very satisfied.

However, the model of the drysuit I received is from 2012. I wasn't expecting a 2016 model which wasn't out on the market yet, but I was kind of hoping for a 2014/2015 make. I contacted the seller just to gauge a reaction about this. Here is what I received as a reply: "Hi, sorry it was a typo in the tittle, but it is the one as shown in the image right? We can get it collected and provide a full refund if you wish? Sorry it was a genuine error."

Now I'll leave it up to you to decide if it was a genuine error or they intentionally create misleading titles to get rid of outdated stock, given that there is precedence. Regardless I was pretty content with the fact that they offered me a refund, even tho I didn't take them up on that.

Personally, I am very skeptical if I will be buying from KoW again in the future. Maybe if it happens to be the case that I want something at a good price and don't mind the off-chance of receiving outdated stock, then prolly...

So those are the facts, make what you will out of them.


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Sat Nov 28, 2015 6:59 pm 
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Joined: Fri Dec 13, 2002 1:00 am
Posts: 245
Location: Nizhny Novgorod
achilleasatha wrote:
I'll briefly summarize my recent experience here.

I recently bought a Mystic Force drysuit from King Of Watersports through Ebay. The product title as advertised was: Mystic Force Nylon Drysuit 2016. Now at the time of the purchase the title alone would dispose me to expect something fishy, as a 2016 collection hadn't even been announced by mystic on their website. Regardless I proceeded with the purchase as I really wanted a drysuit and this one was going for an amazing price.

Less than 48H delivery, quick processing, nice packaging, low P&P costs. Item arrived intact and the quality of the product is nice. Overall very satisfied.

However, the model of the drysuit I received is from 2012. I wasn't expecting a 2016 model which wasn't out on the market yet, but I was kind of hoping for a 2014/2015 make. I contacted the seller just to gauge a reaction about this. Here is what I received as a reply: "Hi, sorry it was a typo in the tittle, but it is the one as shown in the image right? We can get it collected and provide a full refund if you wish? Sorry it was a genuine error."

Now I'll leave it up to you to decide if it was a genuine error or they intentionally create misleading titles to get rid of outdated stock, given that there is precedence. Regardless I was pretty content with the fact that they offered me a refund, even tho I didn't take them up on that.

Personally, I am very skeptical if I will be buying from KoW again in the future. Maybe if it happens to be the case that I want something at a good price and don't mind the off-chance of receiving outdated stock, then prolly...

So those are the facts, make what you will out of them.


Hello,

Who else in Britain then? Powerkiteshop :lol: :lol:

Kite shops in Britain are a mess now.


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 Post subject: Re: King Of Watersports UK Feedback – Fantastic Service
PostPosted: Sat Nov 28, 2015 7:41 pm 
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Medium Poster

Joined: Thu Sep 12, 2013 6:39 am
Posts: 176
I have seen similar errors, I write them to clarify and they correct it.
I am happy so far except last year that I won an auction and after the item wasn't available. They offer refund or choose something else, with their help I found almost identical :)


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