If you go to a clothes store or a food store or any other store for that matter and buy something and then bring it back
because the item is defective, the whole situation is dealt with in the store, right?? The store does not say
"hang on, let me see what the manufacturer says about this"?? right.
A few years ago I bought a wetsuit from a kitesurfing store. The material started coming off itself like wool. I had only
worn it about 4 or 5 times. The first response from the kitesurfing store was to take pictures of it and send to the manufacturer
to see if they would cover it. In the meantime I was to keep using it and wait for response from manufacturer??
I don't understand this service at all. I did not buy the wetsuit from the manufacturer. I don't care what the manufacturer says.
I bought the product from the kitesurfing store. They are the ones I should have been dealing with period, and they are the ones
who should be giving me a new wetsuit immediately REGARDLESS of whether they get their money back from the manufacturer or not.
Thats what I think about my situation anyway. Am I right?
I agree with you too.
But King Of Watersports was kind enough to sell me a new vest at "cost price" (that's what they told me). I saw other UK retailers selling these vests at the same "cost price".
It must be a common practice there in the UK to buy and sell goods at the same price not making a Penny profit.
And what I got was not the item I asked for.
I ordered the 2011 model and received a completely different vest. The factory producing these vests wrote that it is not the 2011 model but a pre-2010 model and the angry Mystic UK importer argued about it.
Life goes on. Everybody reads this and can make up her/his mind what to do with these Mystic products and the retailer King Of Watersports I purchased the vests from.
Happy Kiting days.