Tone wrote:For starters they have a free repair service which should be used I would have thought.
Yes they do. But it costs $380 to ship it to Germany from Cabarete and $300 back to Canada. I pay $700 to make good a factory defect?
And I would have had no kite for the next ten days of my vacation.
Besides that is not really my question
Why should *I* have to pay for a defect in the brand new product they supplied?
Tone wrote:I have been flying FS kites for years and have never had what has happened to you so I think you have been unlucky, this doesn't detract away from the fact it has happened.
I know that many many people LOVE their Flysurfers and have had problem free kiting on them. Just like other kites that don't cost $3,000 and brand themselves as the highest quality, most finely constructed and engineered premium kite in the world.
I can accept it is a statistical anomaly that I ran into two other guys with the same defect. But the rest of the lines show poor quality and inattention to detail.
My Ocean Rodeo lines are way better. Even the cheapo brand of Best Kites had better lines in the KiteExcite beachside shop. The lightwind competitor to Flysurfer - Ozone has beautiful lines.
But when the inevitable happens and the very few defects arise, it is how the company responds to those situations that defines the character of the company and the leadership.
Tone wrote:I think you need to take many photos of the kite laid out and and the bar and lines.
They are not going to just send you 2 new kites, just like that, they are going to want proof of a quality issue.
Oh, I did. Sent probably 20 pics. All the finest details and big pictures.
I don't want TWO new kites, The 21m is perfect. Never even got wet.
Tone wrote:I have ridden the 12m up to 30+ knots, the 15 up to 25 and the 21 up to 20 and never had the issues you have had here, but I am sure it can happen once in a while. this is a shame.
I don't think coming on a forum is the best way to get your way but I might be wrong, either way sorry you have had such bad luck.
I agree Tone! Awesome ! Ihave no doubt that these kites have a huge wind range. After I stopped riding the 12m I rode the 21m in up to 20 knots and still had lots of de-power.
Quite simply, it is my opinion as a longtime pilot and aircraft maintenance engineer that the cascading failure was the result of a simple defect in a marginal quality and sized line.
As for coming online. Why do you think it is inappropriate?
I already went through the normal channel of my dealer who was unable to help despite his best efforts. Flysurfer is aware of the front line issue as they have already had to replace two (that I know of) in the past. Flysurfer is well aware of my specific issue and have made their decision to give me a $100 credit, a front line (never mind the other lines that are poorly stiched/frayed etc) and hope I go away.
I will get what I want by taking them to Small Claims Court in Ontario. Unlikely they will defend the indefensible and I will get a judgement I can enforce against their Canadian distributor's inventory.
I came here to see what others thought and perhaps let other prospective buyers know what they can expect from the Flysurfer company if they get a defective product.
Is that not a good purpose of a discussion forum?