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Problem with my Xensr

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evila
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Problem with my Xensr

Postby evila » Sun Mar 27, 2016 11:04 am

Hi Everyone,

Got a Xensr a couple of weeks ago after having used a Woo for a number of months and I'm loving it so far...

However, I seem to be having an issue where the Xensr works as it should, except when I try to turn it off... it doesn't... It turns all lights on and stays there until the battery runs out. While it's stuck nothing works, no bluetooth, no sensing, no USB, nothing...

Has anyone experienced the same thing?

I raised a support ticket but I'm still waiting for a response...

Why are these type of devices so un-stable... the Woo had its issues as well... sure these things can be made more reliable?

fogmeister
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Re: Problem with my Xensr

Postby fogmeister » Sun Mar 27, 2016 3:40 pm

yup mine did that......now it wont charge....its dead.......same got ticket in


my woo has been perfect since the new holder.....

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Re: Problem with my Xensr

Postby kjorn » Sun Mar 27, 2016 8:08 pm

Version 1 of any hardware product will have problems.

evila
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Re: Problem with my Xensr

Postby evila » Sun Mar 27, 2016 10:07 pm

fogmeister wrote:.same got ticket in.....


How long have you been waiting? Any response yet?

fogmeister
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Re: Problem with my Xensr

Postby fogmeister » Sun Mar 27, 2016 10:34 pm

i just put it in 2 days ago.......

evila
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Re: Problem with my Xensr

Postby evila » Mon Mar 28, 2016 8:26 am

Well, then let's hope they are one of those companies with good customer service.

Anyone had experience with their support?

fogmeister
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Re: Problem with my Xensr

Postby fogmeister » Mon Mar 28, 2016 4:08 pm

heard back today.......asked me for more detail.

evila
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Re: Problem with my Xensr

Postby evila » Mon Mar 28, 2016 10:15 pm

Same here... I have to recognise the response was quick.

Still no solution, but we are moving in the right direvtion...

fogmeister
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Re: Problem with my Xensr

Postby fogmeister » Tue Mar 29, 2016 1:48 am

okay step 2 want me send it in.....but no mention of sending me a new one

evila
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Re: Problem with my Xensr

Postby evila » Tue Mar 29, 2016 8:10 am

fogmeister wrote:okay step 2 want me send it in.....but no mention of sending me a new one


At least you are in Canada... but I'm in Australia, so hope they don't make me send mine in...

Let's wait and see...


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