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 Post subject: trouble contacting Skywalker kiteboards
PostPosted: Thu Jun 07, 2012 7:44 pm 
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Joined: Thu Jun 07, 2012 1:41 pm
Posts: 2
Hello,

Almost five weeks ago i did send an e mail with a question about my 2010 skywalker kiteboard to skywalker kiteboarding (sales@skywalkerkiteboarding.com) but they don;t react at all. i already twice in these five weeks did send them another e mail but still no reaction at all.

Does anyone knows another way to contact them.?

Kind regards

Pienie


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 Post subject: Re: trouble contacting Skywalker kiteboards
PostPosted: Fri Jun 08, 2012 11:46 am 
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Joined: Thu Feb 10, 2005 12:07 pm
Posts: 215
Location: Australia
I tried to contact them last month in regards to purchasing a board , filled in the form then they said all the boards have been sold ?? I replied to them but have'nt heard from them since. I will be surprised if this company is still in business


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 Post subject: Re: trouble contacting Skywalker kiteboards
PostPosted: Fri Jun 08, 2012 1:11 pm 
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Joined: Sun Apr 01, 2007 7:36 pm
Posts: 1124
I thought Skywalker was part of Eclipse or somehow affiliated with them. I know Eclipse is out of business now, so I'm guessing Skywalker is out too?


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 Post subject: Re: trouble contacting Skywalker kiteboards
PostPosted: Fri Jun 08, 2012 1:52 pm 
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Joined: Fri Aug 08, 2008 1:22 am
Posts: 240
davesails7 wrote:
I thought Skywalker was part of Eclipse or somehow affiliated with them. I know Eclipse is out of business now, so I'm guessing Skywalker is out too?

No, they are not part of Eclipse.

I bought a board from them in December. They were very responsive then, answering my e-mails right away.


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 Post subject: Re: trouble contacting Skywalker kiteboards
PostPosted: Tue Jul 24, 2012 10:42 pm 
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Joined: Thu Nov 03, 2005 4:40 pm
Posts: 54
Skywalker X-series was one of the best boards we have ridden, and we ordered a few.

Now they are not responding and apparently have financial problems. But they now produce longboards under the brand Eternity Longboards, which is quite strange,

Sadly 6 months ago we ordered and paid for 4 kiteboards. Skywalker only sent 2 and since then they are not responding any mails or phone. We now realise that we have been ripped off, that they do not have any intentions to deliver the boards we paid for.

We have filed a report to European Cross Border Consumer Complaint, ECCNET.

Do not pay any boards in advance


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 Post subject: Re: trouble contacting Skywalker kiteboards
PostPosted: Thu Jul 26, 2012 4:20 pm 
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Joined: Sat Aug 09, 2003 9:54 am
Posts: 469
Location: Delft, The Netherlands
I have been riding boards from Skywalker since 2009.

I gave the opportunity to others to test these "budget" boards.
Many of them realized these boards have a budget price, but high-end capabilities! Best boards I have ever ridden.

Since 2010 the company was taken over by the son of the founder.
He was a very kind person, and helped out many including even a few warranties.

I was about to order a 2012 board, then suddenly all communication ended.

Today the Facebook page of Skywalker Kiteboarding has been removed without any notice.
I do have the owner still within my facebook "friends" list. But I get no response on chat or messaging...email...

I do see Facebook post of Eternity longboards even at this date.

Here in Holland somebody ordered a new board, paid and never heard from them since. That is two months ago. Last contact we had was in May.

Luckily I was about to make the money transfer on the moment the communication stopped!

A friend of mine has a 2012 model, but without the hardware. He is still waiting for that ever since.

Skywalker, what is going on?


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 Post subject: Re: trouble contacting Skywalker kiteboards
PostPosted: Sun Jul 29, 2012 10:18 pm 
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Joined: Thu Nov 03, 2005 4:40 pm
Posts: 54
We run a kitesurfschool in Sweden and ordered boards for the school. They never showed up. Months passed and we never heard anything. And the complete silence from Skywalker have made us really angry. Meanwhile they answered other customers and sent quotations as everything was normal.

There was an attempt and suggestion to send just the boards without accessories since they did not have money to buy the accessories. But nothing happened.

The owner of Skywalker Kiteboarding is Andrzej Makowiecki.

Last year delivery and communication were fast and accurate. This year everything has been a mess. Really bad customer service and no communication whatsoever. Andrzej is blaming helth problems, financial problems and other things, but apparently he put a lot of energy into his new partnership / co-owned company Eternity Longboards, which is a part of Skywalker Kiteboarding.

Facebook-group is removed. Andrzej blocked us on friends-list. But Andrzej is alive and riding his longboards on events, competitions and happenings. Just as nothing was wrong.

Its fucking amazing.

Everyone that is affected of boards that has not been delivered should send a message to:

http://www.facebook.com/andrzej.makowiecki
and
Sales@skywalkerkiteboarding.com

We do not know if Andrzej at all is opening his facebook, but this guy is owner of longboardshop in Warzaw and has contact with Andrzej:

http://www.facebook.com/naotro

So probably one of the few ways to get messages through is to write to any of above. Phonenumbers are not working.

And also file a report to the European Cross Border Consumer Complaint, ECCNET.


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 Post subject: Re: trouble contacting Skywalker kiteboards
PostPosted: Mon Jul 30, 2012 12:00 am 
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Joined: Thu Oct 25, 2007 8:40 am
Posts: 465
Location: Papua New Guinea
Wow, great looking board! And very good website. I think its a very intuitive ordering process. Shame they are having problems. I hope that all of you that ordered, get your board!


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 Post subject: Re: trouble contacting Skywalker kiteboards
PostPosted: Wed Aug 01, 2012 12:25 pm 
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Joined: Sat Aug 09, 2003 9:54 am
Posts: 469
Location: Delft, The Netherlands
Many thanks Skye10 :thumb:

You came further than I did.
Health problems he never told me. He told us the hardware was not finished yet :-?

Since 2009 up till the end of 2011, all orders I knew about went perfectly! That is why I recommended this company so many times. I feel f-ed up as well.

We will try to get in contact with that guy from that longboardshop as well.
I am shocked to hear he did business with others, when he had the knowledge he could not deliver. I think he gambled wrong! What a shame!

I am still on his facebook, and he is often online. But he does not respond to us at all.

Skye10 wrote:
We run a kitesurfschool in Sweden and ordered boards for the school. They never showed up. Months passed and we never heard anything. And the complete silence from Skywalker have made us really angry. Meanwhile they answered other customers and sent quotations as everything was normal.

There was an attempt and suggestion to send just the boards without accessories since they did not have money to buy the accessories. But nothing happened.

The owner of Skywalker Kiteboarding is Andrzej Makowiecki.

Last year delivery and communication were fast and accurate. This year everything has been a mess. Really bad customer service and no communication whatsoever. Andrzej is blaming helth problems, financial problems and other things, but apparently he put a lot of energy into his new partnership / co-owned company Eternity Longboards, which is a part of Skywalker Kiteboarding.

Facebook-group is removed. Andrzej blocked us on friends-list. But Andrzej is alive and riding his longboards on events, competitions and happenings. Just as nothing was wrong.

Its fucking amazing.

Everyone that is affected of boards that has not been delivered should send a message to:

http://www.facebook.com/andrzej.makowiecki
and
Sales@skywalkerkiteboarding.com

We do not know if Andrzej at all is opening his facebook, but this guy is owner of longboardshop in Warzaw and has contact with Andrzej:

http://www.facebook.com/naotro

So probably one of the few ways to get messages through is to write to any of above. Phonenumbers are not working.

And also file a report to the European Cross Border Consumer Complaint, ECCNET.


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 Post subject: Re: trouble contacting Skywalker kiteboards
PostPosted: Wed Aug 15, 2012 8:19 pm 
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Joined: Thu Nov 03, 2005 4:40 pm
Posts: 54
Great news!

We have now been contacted by Skywalker and we strongly believe that things will solved.

Jurek, previous owner of Skywalker is coming back to clean up and organize the company again. We wish you all the best and looking forward to new range of boards, one of the best boards on the market.

Thank you again for contacting us, explained what happened and your efforts to resolve the situation!

:thumb:


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