We run a kitesurfschool in Sweden and ordered boards for the school. They never showed up. Months passed and we never heard anything. And the complete silence from Skywalker have made us really angry. Meanwhile they answered other customers and sent quotations as everything was normal.
There was an attempt and suggestion to send just the boards without accessories since they did not have money to buy the accessories. But nothing happened.
The owner of Skywalker Kiteboarding is Andrzej Makowiecki.
Last year delivery and communication were fast and accurate. This year everything has been a mess. Really bad customer service and no communication whatsoever. Andrzej is blaming helth problems, financial problems and other things, but apparently he put a lot of energy into his new partnership / co-owned company Eternity Longboards, which is a part of Skywalker Kiteboarding.
Facebook-group is removed. Andrzej blocked us on friends-list. But Andrzej is alive and riding his longboards on events, competitions and happenings. Just as nothing was wrong.
Its fucking amazing.
Everyone that is affected of boards that has not been delivered should send a message to:http://www.facebook.com/andrzej.makowiecki
We do not know if Andrzej at all is opening his facebook, but this guy is owner of longboardshop in Warzaw and has contact with Andrzej:http://www.facebook.com/naotro
So probably one of the few ways to get messages through is to write to any of above. Phonenumbers are not working.
And also file a report to the European Cross Border Consumer Complaint, ECCNET.