Airush support sucks!

[Kyle_F]

Aloha Exuma,

Sounds like it was a miscommunication at best. If you are over it, you are over it.

Lesson learned.

I am here to help when you are ready. I hope you are getting good winds where you are.

[naishdude]

Well it seems I am the only one who seemed to have got a perfect service.
I had one of the first Sector boards, first I got in contact with Airush USA the product manager(Dave T.), who himself tried to work things out for me and even sent me some parts...

I live in Europe, when this did not workout, he contacted the dealer/importer, and after getting us in contact with each othe, everything got worked out in no time!
I received a new board, without any discusion, when it happened the newer board version1.5 had the same problem, I got a new version2 board for just a small amount (100€) all shipping back and forward(From one EU country to another) was paid by airush!

This gave me comfidence.
I have no Airush kites or other gear and am not affiliated to airush by any means, just to make that clear
Dude (Frank L. Belgium)

[yuko]

Myself, I had a good experience with Airush lately aswell. Had an issue with pretty much brand new Donkey stick on 2012 Analog bar, emailed at info@airush.com - was assisted by Kyle within 6 hours, who transferred me to trident the same day, Trident replied within few hours aswell and few days later, new Donkey stick replacement part was at my doorstep.

[dusta]

i had a sector 60 v2 . Brand new and within three months the board had delaminated just in front of the front footstraps . My airrush dealer in perth,australia got a replacement from airrush within weeks . They gave me the option of a new v2 or waiting for the v3 with no money changing hands . now have a v3 60 and a very happy customer so as far as i am concerned airush support gets two thumbs up from me