Hello alexeyga,
To be honest with you I don't think I missed you at all because I sent you an email yesterday concerning the measurement of the grey lines you wanted 2 weeks ago for the RENEGADE 7/9/11/13. So like you saw I never forgot my duty as the owner of a kite company. So finally I was able to get the measurement and send it to you yesterday with out having you reminding me. Plus I did tell you I could send you a new Depower Strap for FREE but you were responsible for the shipping or wait for few weeks and I will try to get you a metal buckle. But you were responsible for the difference because the factory was charging us more for the metal buckle then the plastic one that we have now. So you decided to wait for the metallic buckle. I don't see any other kite company do this type of service especially coming from the owner of the company.
Also few hours ago I sent you another email telling you that I don't understand what's going on with your DEPOWER STRAP!!!! Because only 1 to 2% of the people have had this type of issue from all the bars we have sold which is nothing.
I also explain to you that our kites come perfectly trim out of the bag so no need to use your Depower Strap. And If you use your Depower strap that means 2 things: 1) You are over power and need to land your kite and put a smaller kite. or 2) Your kite is not trimmed well and need to be trimmed by adjusting the knots on the kite or bar.
Personally I use my DEPOWER STRAP only when I launch and when I am over power and need to land the kite. But that is it. I never use it back and fourth every time because it will probably wear it like anything else.