Dimitri M wrote:
Well Mr.Caesar I guess I can't argue with you since the customer is always right. But the main question is why would I not send you a replacement CL since we are very good with our warranty policies and we do this with every body else. They must of been a miss understanding from both parties.
Concerning our new 4G Chicken Loops. I want to make sure they are 115% perfect before I release them, and this is the reason why I have not release the CL yet. I am not like every kite company out there. I am very strict about this. I need to be very very very happy with the product I am releasing to the market. So we are almost done with the final prototype and it looks FANTASTIC.
Any way like I said before good luck with your new kites.
what a nice looking bar. My Epic bars looked similar when I received them (except for the dented foam material). Here is a photo of the bar after 1 year (please zoom in to have a closer look).
Epic-bar.jpg [ 140.64 KIB | Viewed 255 times ]
I never had a bar looking like that after only 1 year. Friends call me "Monk" because I take very good care of everything (not only my belongings).
I can only speak for myself and I don't care how good your warranty policy is and how you tread other customers. I was not treated like that! I received sorry letters and that I'm 'the only customer who experienced such a fault...'.
- All I received from you were 2 replacement valves when I told you that two of the 3 kites I bought from you had faulty valves. I had to cover R$60.00 for the repair cost myself to get them onto the kites (including the first valve I covered for myself).
- You offered me a credit of $25.00 for the first strut repair when the first strut broke. The other 5 repairs I had to cover for myself. More repair cost to come if I continue to kite that 10m LTD with those thin (or wrongly chosen) strut material. I might have received a prototype if nobody else had such issues. I do have this issue and it is not my fault that they are breaking apart.
- You put a Blade manager in CC and he offered me to send a working QR. I never received anything and that's why I bought a North QR.
- Nothing was offered for the write-off kite because of the none-working QR. I had to sell one kite which was torn into many pieces at a big loss!
Don't take me wrong- the performance of the Epic kites are pretty good (that's after trimming the 10m LTDs by correcting the knots which were 12cm too low). Otherwise they would only do "Hindenburgs". But I am disappointed by your customer service when it comes to cover repair costs and faulty parts and now you say it is a misunderstanding.
I'm in the lucky position to be in retirement at a very early age. That's why I even offered you to pay for "working" replacement QRs. True?
Please read my previous writing again: http://www.kiteforum.com/viewtopic.php?f=1&p=795983#p795983
Nobody is perfect but there are too many things wrong with those Epic kites (bridle line issues, faulty valves, broken struts, the very soft bar material, none-working QRs) and I don't want to pay for things and then being the crash test dummy. It is not only the money I spent for repairing those kites but also all the inconveniences driving forwards and back to the repair centers and being without that kite for a day or two.
For me the Epic saga is over. I found a higher jumping kite with even more hangtime and reportedly better quality (time will tell) and you can continue to argue if you like.
PS: Do you want to buy my 2 remaining kites which I have For Sale and put them into your Epic museum for later on?