I bought in Jan 2013 a RRD Religion MKIII 5m from Cabrihna Shop of Cape Town.
In June 2013, in Sardinia, I connected the lines to the inflated kite and after 5 minutes, while I was dressing my wetsuit, it exploded.
The explosion was caused for the broke seam in connection the leading edge and the side bladder.
About 10 kiters were there and watch the explosion.
I talk about the episode direct with Mr. Roberto Ricci and he said me that the warranty does not cover this damage and the solution he gave me was fix it, sell it and I will give you a discountt on the next kite you buy us.
I disapproved his solution but I have had to fix the kite spending €100 for the labour and €70 for the expedition.
Is it possible that an expensive kite it is not covered by the warranty?
Has someone had a warranty kite problem like this before?
If I would have gotten this kind of answer without them even looking at the kite it would have been the last $$$ Mr Ricci would have ever gotten from me.
We hear about kite production problems all the time so yes it is possible that there was a flaw in the stitches or seams; who knows.
It might or might not be your fault but that is beside the point. They should at least give you a chance to prove your point.