You're absolutely right, however my main rant is that for the same amount of money I paid for Epic equipment I could've gotten gear from another company while having zero issues during the same amount of usage. And b.t.w, so far I had zero issues with the bar which has replaced that Epic's piece of rubbish after the same amount of sessions, and I had zero issues with the Epic's bar since re-gutting it with Switch parts - it just works!
If only for once mr. D actually had the balls to say "Yeah, sorry guys - we have a problem, I'm working on it!"
I think you could have issues from any kitesurf company, even some of the larger ones. Based on the fact that Epic kites are made in the same factory as a number of other brands I just assume they have equivalent build quality. Who knows you may have just been unlucky and got a kite from a bad batch - it has happened to everyone I know so I wouldnt beat yourself up too much over it. Whether Dmitri would admit if there was a serious flaw with a batch of his kites I cant say, but I am fairly certain if you had a problem he would try to help you out - unlike alot of retail outlets that dont give a fck once they have your money.
Kites are basically disposable consumer products - my advice to you would be to buy them cheaply from the car boot of an industry insider looking to make some extra cash on the side and sell them at the end of the season for a modest loss. Every so often you will get a "bad kite" but the amount you will save will easily cover this. The warranty and shop support is a total waste of time.
Switches original bar was well built and very well priced although it did look a bit cheap in places and liked to eat chicken loop rope. Safety on it was basically bordering on criminality (especially when flown with the Element which would stay in the air after you pulled the safety) and thankfully they have replaced this on the new bar and no one died (AFAIK).