matth wrote:OceanAdventures wrote:Not liking a kite is an issue with your shop, not the company. If I have a person call the shop and I recommend a kite, I take responsibility if that kite does not live up to my recommendation, and I'll take the kite back and get you what would work for you.
News flash, almost no kite flies good in light wind. I'll tell anyone that the 2013 lost some bottom end, but it is still a fun kite to fly, and I sell one almost every day.
Support your local shops and things like this can be avoided, and if you don't have a local shop, make a relationship with a brick and mortar shop thru emails or over the phone, and I promise most of use are more interested in helping kiters than making money.
How would you rate Cabrinhas quality and customer service.. looks like you carry lots of brands.
Cabrinha Quality is top notch. My first kite was a Cabrinha back in 2007, and its still at the beach as I sold it to a friend. Are there the occasional defect and problem, yes. And I do carry a lot of brands and I see it occasionally with all of them.
When it comes to Customer service, I can't comment, because when my customers come to me with a problem, I'm the one providing the customer service. My customers never talk with Cabrinha, Slingshot, North, Wainaman, or anyone else. Its my job to do that.
Now I can comment that anytime I have an issue with Cabrinha, they have always helped me take care of the customer. I also attribute that to some of the great people working for them, Damien being one of them. ( and you too Brent and JT!)
When a customer goes to the manufacturer for an issue, they do not know you from Adam's cat. And trust me they get a lot of bogus calls and people trying to get one over on them.
When my customer comes to me with a problem, Cabrinha asks me what they should do, and rely on me to be the buffer for what is legitimate and what is not. "Yes his kite ripped in two, right after he crashed it on a channel marker..."
Guys, kite boarding shops don't make a fortune for anyone, but these guys are the ones who help you out, more than most people would ever know. I can't say how many times I've have let guys use my personal kites while there's was being repaired, or let guys borrow boards and harnesses that they forgot or just wanted to squeeze a ride in on their way home.
This thread may have taken a turn, but in my opinion no customer should be able to say anything negative or positive about a manufacturers customer service, but we should be hearing that this or that shop, and I would be willing to guaranty that 99% of shops out there provide great customer service. I don't go to Wal-mart and buy something, then when I don't like it call Sony for an exchange. Most of these complaints are online orders from who knows and are upset because the good deal they thought they had didn't work out. I could be wrong, but when I see someone unhappy that is usually the case.
Support the local shops guys, and there would be a lot less of these threads in my mind.