OceanAdventures wrote:That's like being upset with the horsepower of a car, using it for 5 months, then asking the dealer to trade if for a new 2014 model. If you didn't like the kite you should have traded it in on the spot.
wetdog wrote:Or you can just test the kite before you buy it....
OceanAdventures wrote:hausmex wrote:OceanAdventures wrote:So, it looks like you where happy with the kite except for the low end, as you rated it very high on everything else, which any shop would have told you the low end was less on the 2013.
I'm not sure how you can judge the low end if your flying the kite in 23 knots.
Here is my question, when you rode the kite and you were unhappy with it, did you immediately try to return it to where you bought it?
This is what should have happened I believe. Once you flew the kite and didn't like it you should have been able to return it for store credit, and then purchase something else or wait to use it on the next year model.
Why did you hang onto the kite until now if you didn't like it? This should have been solved in May. As a shop I wouldn't trade a 2013 for a 2014 after you have had it for 5 months. The Shop would take a huge loss considering the 2013's are 25% off now brand new, and your giving the shop a used kite that is worth decidedly less. Did you only use it once or have you used it for the summer season?
I will agree that yes it was not right last year to ask customers to change the kite settings out of the box. But I have ridden the 9m Switchblade, and I weight 140lbs, and I honestly had no issues with the lack of power, and I have ridden that kite as low as 16mph, which for a 9m is not bad.
The only size that we really noticed the lack of power was the 14m.
The kite was tested on different wind conditions from 15 to 23 knots , I Immediately report to the store , and they reported to the Cabrinha Team , First , they told me to try this ans that .... Then they say there is no way to change this unless I wait for the 2014 Switchblade .. BS .... Now they do not want exchange the kite !!!!
The fact cab has factory videos instructing people to do this openly admits that they screwed up in the QC
Your issue is with your local shop sir, not Cabrinha. Having not good low end is not a problem with the kite, its a function of the design. People wanted lighter bar pressure, and unfortunately that design took away from the kites low end. The video fix was a was to get a little more power out of the kite. Many people use this kite with no issues and without tweaking anything. There is nothing wrong with your kite. Its a 2013 Switchblade. I agree that I wouldn't straight exchange a 2013 for a new 2014. That's like being upset with the horsepower of a car, using it for 5 months, then asking the dealer to trade if for a new 2014 model. If you didn't like the kite you should have traded it in on the spot.
Laughingman wrote:wetdog wrote:Or you can just test the kite before you buy it....
I'm not saying the guy is right by demanding a replacement kite but if they offered to exchange it while he was trying to go through the instructions to fix it then they should be exchanging it. Sounds to me that someone said what he needed to hear to shut him up and now he is back mad as ever....
Jdude wrote:Did you test the kite before buying it ?