Dan-at-North wrote:Whoa. Wish I'd seen this thread before it started devolving. I think I know the little rubber wrapping around the sleeving at the end of the lines that you're talking about. It looks a bit like a thick shrink-wrapping to keep the double-backed/sleeved end of the line from either snagging or from pulling apart. I've never seen an issue with that clear coating chafing/snapping the line, but I will admit that Caesar's looks interesting because the lines are so new and it snapped right at the juncture with the sleeving... In general I very rarely see snapped lines get approved for warranty as they are considered a wear item (use any lines for long enough and they will snap, and usually the first spot to snap is within a couple inches of the far end of the lines, unless they snag or wear somewhere else, for example where they cross when you loop the kite). That being said, if a line is fairly new and it snaps right where it connects to the sleeving, it is probably worth at least having the retailer/distributor inspect it.
I'll see if I can find out if there's any other reason for the clear rubber protection around the sleeving than I mentioned above, but again, I wouldn't stress about it... I have seen dozens if not hundreds of demo bars/lines that all have that sleeving and have all been beaten to crap doing countless demos and I've never seen a problem with them. Beyond that, we've had tens if not hundreds of thousands of bars go out over the years, all with that wrapping, and again, this is the first I've heard this complaint, so don't go and inspect your bars and start freaking out. If you do see some sort of problem feel free to take it to your retailer or PM me with details.
I did not ask for warranty since things can break and as long as a company responds in a proper manner and looks into the issue to resolve it, I'm happy with that. If more things break and the company I'm dealing with responds stupidly, pushing away all their responsibility despite it is their fault/ bad workmanship/ bad design (as the owner of Epic kites did), than I will ask for replacement.
North was very generous to me. When I asked if I can fit the Micro loop into the 2013 bar system, I was told yes. Then it did not fit because of different holes in the iron heart. I wrote that to them and asked how to resolve it. As a result they sent me a 2012 iron heart and a new CL as well because of a swivel problem.
I just ordered 2 new 2012er North bars before you run out of stock. I hope my kite store will find some. The 2012 kite bars are the last ones where the micro loop fits onto.
Regarding that plastic shrink hose- it was a production fault I believe. I have attached a zoom of that photo (you need to maximize it). On the line which broke, the plastic shrink hose went right over the flying line (about 5mm) while the other one ends at the thick stitched sleeve (and I believe that's where it should end). If that plastic shrink hose ends on top of the line, then it will cause a breakage earlier or later because the line will rub against the sharp plastic shrink hose. Do you agree?
You might want to forward this tread to your company so they can learn from it.