Heathrow to Brazil. arrived with 3 bags. I board bag with directional and kites, 21kg, 1 surf board, 7.3kg, and one normal bag, 21kg. was charged 259EUR for the surf board and board bag. on my ticket it states "two bags allowed, 23kg each, so I new I was going to pay for 1 bag but hell no I was charged for two bags because the 2nd allowed bag had to be a standard size, and a surf board bag or kite bag are not standard luggage, or size. I asked for clarification and it took the check in agent 15 min to find the small print in the baggage section on-line. does TAP really expect us to look into the terms and conditions of their baggage policy. do we now need lawyers to check the fine print every time we travel? why does TAP make it as difficult, confusing and why do they operate in this dishonest, unpleasant way way??????
Toby wrote:Should have packed the boards in one back. You had two times oversize, that's what they charged? They just follow their orders...
Flown with TAP a few times, never had issues because I pay for one oversize and take one over size. Ram your kites and bars into your allocated hold luggage allowance. Put your clothes in your hand luggage
Yea that happened to me on the way out but only got charged €130 on the way back. I packed the kiteboard in with the directional. Put my clothes in hand luggage and folded the kite bag in half so it was std size to check in.
I think the allowance was 2 x 32kg but u pay for each oversize bag regardless of weight. Works out quite good once u know cause then u can take 3x32kg for only €130.
Have any of you had problems with theft or loosing your luggage whwn transferring planes in Brazil. I want to travel to Fortaleza from Toronto and I cannot find any direct flights so I will be stuck with a transfer in Sao Paulo or Brazilia. Also which of these airports is the better choice for transfer.