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 Post subject: Re: Incident report with TKS Miami.
PostPosted: Mon Dec 30, 2013 11:29 pm 
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Joined: Tue May 25, 2010 8:32 pm
Posts: 109
WOW! That's great for you.

TKS Miami has the coolest logo in the business I think. I've always liked it in the magazine ads.

I hope to visit FL one day and would love to check out their shop.


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 Post subject: Re: Incident report with TKS Miami.
PostPosted: Tue Dec 31, 2013 12:01 am 
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Joined: Mon Oct 04, 2004 1:54 pm
Posts: 232
fabiustex wrote:
I am happy to report that the owners of TKS reached out to me and went out of their way to resolve this issue.

Juan and Morgan reviewed the situation and gathered some more information about the incident. They quickly got back to me and generously offered to send me a replacement kite in order to set things straight.

I gratefully accepted their offer. It only confirms their personal as well as TKS's commitment to the sport and their reputation in our kite community.

Case resolved!
Thanks a lot and happy kiting in 2014 everyone!



Damn dude, you could have at least paid for half...........which would make it a happy 2014 for more people than just yourself!


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 Post subject: Re: Incident report with TKS Miami.
PostPosted: Tue Dec 31, 2013 12:58 am 
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Joined: Thu Dec 13, 2012 12:02 am
Posts: 202
donchin wrote:
fabiustex wrote:
I am happy to report that the owners of TKS reached out to me and went out of their way to resolve this issue.

Juan and Morgan reviewed the situation and gathered some more information about the incident. They quickly got back to me and generously offered to send me a replacement kite in order to set things straight.

I gratefully accepted their offer. It only confirms their personal as well as TKS's commitment to the sport and their reputation in our kite community.

Case resolved!
Thanks a lot and happy kiting in 2014 everyone!



Damn dude, you could have at least paid for half...........which would make it a happy 2014 for more people than just yourself!
Naaa I think what TKS did was right. So maybe someone from this thread, at least one person who needs some gear buy from TKS. When I need something next I'll buy at least one thing from them next time. What comes around goes around. These are the kind of people I prefer to give my money to. Good Karma coming your way.

Happy Holidays Everyone!


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 Post subject: Re: Incident report with TKS Miami.
PostPosted: Tue Dec 31, 2013 1:01 am 
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Joined: Thu Aug 27, 2009 1:34 am
Posts: 105
Kudos to TKS !!! Shows you that they are professional and care about the kite community. I personally have only dealt with TKS a couple times and it was always a great experience.

DD


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 Post subject: Re: Incident report with TKS Miami.
PostPosted: Tue Dec 31, 2013 1:14 am 
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Joined: Thu Aug 24, 2006 2:16 am
Posts: 131
Location: TO
Wait, wait, what?
Forum justice just happened?
Someone responded to being publicly called out?
And someone appreciated the response enough to post a thank-you?

Butter my butt and call me a biscuit, let the keyboard army rejoice!

Image


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 Post subject: Re: Incident report with TKS Miami.
PostPosted: Tue Dec 31, 2013 3:37 am 
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Joined: Thu Dec 19, 2013 8:47 pm
Posts: 5
Absolutely!

The guys from TKS were extremely courteous in solving this matter.
An isolated situation with a one-time bad judgement call of a single unnamed employee should not fall back on TKS's reputation!!

I will certainly support their business in the future.


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 Post subject: Re: Incident report with TKS Miami.
PostPosted: Tue Dec 31, 2013 6:08 am 
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Joined: Sun Nov 03, 2002 1:00 am
Posts: 4023
Location: OUTER BANKS (NC) USA. Owner of EPICKITES
Most accidents happen on the beach with the kite in the air. So once you launch your kite the safest thing to do will be to go in the water and stay away from the beach.
Now if it was my fault, I would pay for the repair and give you a free T-shirt and a massage (no happy endings of course) :nono:


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