I had the worst check in with United in Portland:
- one regular bag (23Kg)
- one Kite bag (30 Kg) - prior registration
I also had a printout from United´s webpage. At this time, the fee was 100 USD for domestic flights and no additional second bag fee if you have one extra sport luggage.
The lady charged us also the additional 2nd bag fee plus
the fee for kiteboards and I tried to convince her from the opposite. Even my print out didn´t help and then she started to screem at us: "If we don´t pay what she says, we don´t fly!" When I asked her, why she´s so unfrindly, she walked away and told the other lady, we have to pay or don´t fly... Obviously, she was alos the supervisor
So, we paid the additional 2nd bag fee (for 2 person) and proceeded to the gate. At the gate I told another United representative about the check-in. Then, he called the United office. The result was, that I was right and he made a refund on my credit card.... So, at the end, I paid the "right" fee, but had a lot of stress...
I think they always try to charge as much as possible and hope that the clients doesn´t complain...
I fly a lot, but United is so terrible with sport luggage that I try to avoid this airline!!! Even on Maui, I always have discussions about the fee!!! Incredible!