Hi Dan,
Not sure this post belongs here but it seems most logical. In feb I bought the Neo 2014 6 and 9 and I'm absolutely stoked on them. Last week I bought the new 2015 model, again 6 and 9. Amazing kites. Best I've had from North so far, and I've had them all since 2001, starting with the Rhino. Unfortunately I discovered several pinholes on both the 6 and 9 as a result of chafe from the plastic clip that holds the one pump tube to the LE. I can see wear on both kites on all three spots near the struts on exactly the same place, four of which now show pinholes, the smallest 0,5 mm, the biggest 2 or 3 mm. You can imagine that I was unpleasantly surprised by this.
I have claimed warranty with my dealer yesterday and I'm waiting for a response for North. Meanwhile I'm searching the forums and ran into similar but occasional issues here with the Dice and the Rebel. I understand there were some discussions around the patch near the valve, and also discussions around unprotected hard plastic parts.
I believe I have a very solid example here of a flaw in the design of this kite. Now, I'm sure I can work this out somehow with the dealer/North, but I'm also worried about by new Neo's. I have checked, but it looks like the construction in that area is the same so most likely I will start to see chafe and pinholes after some time on them too. I think I will put some preventive protection patches on them, but actually I would rather that you guys at North would fix this properly.
One more thing, when you watch the clip of the Neo 2015 on the North site you can see that at 1:30 the canopy behind the LE folds inwards due to depowering. The canopy is loose enough to touch the hard plastic clip. Could this be the cause you think?
I'm interesed in your view and advice in this matter. Thanks.
PS: To support my case further I found this video on youtube from a german user
http://youtu.be/LbGGyxWsKcw