Dear valued FLYSURFER customer,
We have received some feedback from our FLYSURFER schools that after very intense use of the FORCE Bar and very heavy load can lead to breakage of the PU-Covered Depower Line (depower line). During the subsequent quality control, this weakness could be proven.
The reason for the too low breaking load after appropriate aging is an incorrectly installed line by our production. This potential risk could result in personal injury or kite damage.
We are not aware of any accidents due to this error. In order to exclude any risk for our customers, we call the FORCE Control Bar [S] as a precaution, [M], [L] as well as the INFINITY Control Bar [M] & [L] back. The control bars affected by the recall are checked and rebuilt in our in-house workshop or in some countries by selected & authorized dealers. This service is of course free of charge for our customers.
Please send your Control Bar immediately and directly to FLYSURFER. The exact procedure is described below. Alternatively, you can return the Control Bar also to an authorized FLYSURFER dealer. Before doing so, it is mandatory to fill in the service order form. The FLYSURFER sales partner will contact us directly. Find your nearest authorized FLYSURFER sales partner here:
https://flysurfer.com/2019/08/precautio ... trol-bars/