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Best Kiteboarding products (resolved favorably)

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dracop
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Posts: 606
Joined: Thu Nov 21, 2013 4:37 am
Kiting since: 2013
Local Beach: Naish Beach - Kanaha - Maui, HI USA
Favorite Beaches: _
Crandon - Key Biscayne, FL
Sherman Island - Antioch, CA
Crissy Field - San Francisco, CA
Kanaha - Maui, HI
Anne's Beach - Islamorada, FL
Curry Hammocks - Marathon, FL
Kite Beach - Cabarete, Dominican Republic
Tableview - Cape Town, South Africa
Main Beach - Langebaan, South Africa
Mui Ne Bay - Ham Tien, Vietnam
Style: Big Air :D
Gear: _
2014 8m,10m Naish Torch
2014 11m SS RPM
2015 17m Blade Fat Lady v3
2014 Best Breeze 145, 2014 Naish Antic 142, 2017 Core Choice 2 142
Brand Affiliation: None

Re: Best Kiteboarding bad products

Postby dracop » Mon Dec 15, 2014 2:08 pm

randycasburn wrote:
dracop wrote:PM Sent.
@dracop & @LTD WaterSports - Sean, now that you've put yourself (reputation) into this, it's only fair to tell us the outcome when it is all said and done. :o :-?
I will update you guys how this works out, I already had a negative answer so there is nowhere lower to go. Hopefully LTD can help, was a bad answer from Best tbh.

toyletbowl
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Local Beach: Olbrich, Governor Nelson, Tenney, Burrows and McDaniels.
Favorite Beaches: Olbrich on SW and McDaniels on a SSW.
Sheboygan when it blows hard on a NE.
Style: Waves, Twin tip and Foilboards.
Gear: Whatever is available.
Brand Affiliation: Cabrinha, Slingshot, Blade, Axis, NP Surf, Liquid Force, Ozone, Mystic. www.kiteridersllc.com
Location: Madison, Wi. USA.
Contact:

Re: Best Kiteboarding bad products

Postby toyletbowl » Mon Dec 15, 2014 11:35 pm

Dracop....feel for you buddy.

Do you still need a pair or straps and pads? I have some of the Axis Traction Pro's on sale and if anything happens within 12 months, I'll personally stand behind them. I've sold a lot of these and have zero failure rate so far.

http://kiteridersllc.com/karty2/index.p ... uct_id=117

I'll ship them at no charge. I hate seeing guys not able to get on the water due to gear issues.

Thanks,

Bob
www.kiteridersllc.com

St3viE B!
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Location: Miami, FL

Re: Best Kiteboarding bad products

Postby St3viE B! » Wed Dec 17, 2014 3:17 am

Steven here, I work for Best! More than happy to help out. Sean got me your contact info and I'll be emailing you directly. For anyone else that wants to reach out to me, my email is sborja [at] pureactionsports.com

For future reference, we developed a ridiculously simple online form for anyone to use to request a warranty:

http://www.bestkiteboarding.com/en-us/issue-form/

It's the most straightforward warranty/support in the industry--in our opinion;) hehe

Not sure why you were "denied" because I don't see your case in the system but we'll get you sorted from here. Happy holidays everyone!

-Steven

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randycasburn
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Local Beach: Lee Side, Ft. Walton Beach, FL
Destin Pass
Beasley Park
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Favorite Beaches: Lee Side Park, Ft. Walton Beach
Beasley Park, Ft. Walton Beach
OBX Sound side
Kailua, Oahu
Kahanamoku Beach Honolulu, Oahu
Gear: Ocean Rodeo Flitt 17
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Ocean Rodeo Flite 8
Ocean Rodeo Maco 140
Progressive Phish 146
Ocean Rodeo Origin Light 159
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Brand Affiliation: Ocean Rodeo

Re: Best Kiteboarding bad products

Postby randycasburn » Wed Dec 17, 2014 6:07 am

Sean is 'LTD WaterSports' - seems he's done good! (Good job Sean!)

Wonder where the communication breakdown was prior to all this hoopla. S'pose we'll never really know.

The power of this forum is pretty evident though :wink:

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dracop
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Posts: 606
Joined: Thu Nov 21, 2013 4:37 am
Kiting since: 2013
Local Beach: Naish Beach - Kanaha - Maui, HI USA
Favorite Beaches: _
Crandon - Key Biscayne, FL
Sherman Island - Antioch, CA
Crissy Field - San Francisco, CA
Kanaha - Maui, HI
Anne's Beach - Islamorada, FL
Curry Hammocks - Marathon, FL
Kite Beach - Cabarete, Dominican Republic
Tableview - Cape Town, South Africa
Main Beach - Langebaan, South Africa
Mui Ne Bay - Ham Tien, Vietnam
Style: Big Air :D
Gear: _
2014 8m,10m Naish Torch
2014 11m SS RPM
2015 17m Blade Fat Lady v3
2014 Best Breeze 145, 2014 Naish Antic 142, 2017 Core Choice 2 142
Brand Affiliation: None

Re: Best Kiteboarding bad products

Postby dracop » Wed Dec 17, 2014 3:21 pm

Ok so I was contacted by Best, both Sean and Ryan Evans emailed/called me. They are working out how to get me new straps/pads, will update once I receive them. LTD did as promised getting ahold of Best and is both a great guy for helping out on an issue not his own and influential. Would definitely recommend as a reputable retailer.

Jbrook
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Re: Best Kiteboarding bad products

Postby Jbrook » Wed Dec 17, 2014 3:54 pm

Thats great they fixed you up, surprised it took so long. Overnight shipping direct to customer is how you fix that , working out how to get to you? come on now :nono:

i96dansa
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Posts: 43
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Re: Best Kiteboarding bad products

Postby i96dansa » Wed Dec 17, 2014 8:48 pm

The 2008 and 2009 Kahoonas were great kites!
Since then..not so much.

User avatar
dracop
Very Frequent Poster
Posts: 606
Joined: Thu Nov 21, 2013 4:37 am
Kiting since: 2013
Local Beach: Naish Beach - Kanaha - Maui, HI USA
Favorite Beaches: _
Crandon - Key Biscayne, FL
Sherman Island - Antioch, CA
Crissy Field - San Francisco, CA
Kanaha - Maui, HI
Anne's Beach - Islamorada, FL
Curry Hammocks - Marathon, FL
Kite Beach - Cabarete, Dominican Republic
Tableview - Cape Town, South Africa
Main Beach - Langebaan, South Africa
Mui Ne Bay - Ham Tien, Vietnam
Style: Big Air :D
Gear: _
2014 8m,10m Naish Torch
2014 11m SS RPM
2015 17m Blade Fat Lady v3
2014 Best Breeze 145, 2014 Naish Antic 142, 2017 Core Choice 2 142
Brand Affiliation: None

Re: Best Kiteboarding bad products

Postby dracop » Thu Dec 18, 2014 4:21 am

Jbrook wrote:Thats great they fixed you up, surprised it took so long. Overnight shipping direct to customer is how you fix that , working out how to get to you? come on now :nono:
Actually they did one better, as I am about to fly out to Costa Rica to hit the Bahia de Salinas. They arranged for me to pickup a set of 2015 Mercury Straps/Pads at a local retailer, which I did today :)

At this point I have the new straps/pads installed on my board (although I am struggling to get the duck equal on both sides just right).

So Best totally stepped up to backup their product. They did ask for any future warranty stuff to go directly through their website vs asking dealers to submit claims.

Power of the internets! Very glad I posted here instead of just sulking away and buying a new set of straps. Oh and props to LTD, who called up Best to get them to review my case. Went out of his way on a warranty claim not his own, thats believing in your product lineup!
Attachments
IMG_0761.JPG
New 2015 straps installed with old 2014 straps to side.

LTD WaterSports
Medium Poster
Posts: 67
Joined: Fri Nov 28, 2014 9:52 pm
Kiting since: 2006
Local Beach: DESTIN, Okaloosa Island
Favorite Beaches: Anguilla, OBX, Destin
Style: Freestyle
Gear: BEST, AirRush, F-ONE, Mystic
Brand Affiliation: LTD WaterSports

Re: Best Kiteboarding bad products

Postby LTD WaterSports » Fri Dec 19, 2014 11:03 pm

GregK wrote:
LTD WaterSports wrote:Tech advances (double rip stop canopy - this brands innovations).
Correct me if I'm wrong but wasn't it Teijin ( a division of DuPont ) and North Kiteboarding that did the D2 Technoforce double-ripstop polyester ?

I read or heard somewhere that North paid & worked with Teijin to develop it and for that they got a 2 year exclusive supply agreement. That 2-years is up and now D2 is available to all the kite companies.

Glad to, I will let the OP come back with the finial say. It will be a positive outcome. Keep in mind I have nothing to gain from this nor does my company other then maybe a few visitors to this thread seeing that LTD took notice and tried to help a fellow kiter out.

If theres anything you should know about me or the company I run its we value relationships above and beyond anything else. I will admit its very hard to keep everyone happy all the time but I will do everything in my power to take care of our fellow kiters.

keep Living The Dream

JGTR
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Posts: 1547
Joined: Sun Jun 19, 2005 10:28 pm

Re: Best Kiteboarding bad products (resolved favorably)

Postby JGTR » Sat Dec 20, 2014 1:00 am

Update: Best contacted me and set me up with a new pair of straps and pads, so this issue was resolved favorably. I leave the original text for existing discussion members.
Think you should remove the OP because it is factually incorrect, you say they don't support their customers yet in the same post say that they have resolved the issue favourably????


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