Hello guys,
I purchased 2 Ion harness in New Cal one year ago. The boucle of the Apex started corroding badly and the strap of the Revolt was close to break.
I moved in New Zealand and I asked the Ion importer (
http://watersports.co.nz/) in NZ to help me with the warranty. He told me that the Ion distribution network (as the North kite one, same group) is not international. You can only claim a warranty in the country where you purchase the gear. That's sucks for people traveling or moving...
So I managed to deal with the New Cal importer (
http://free-ride.nc/) from New Zealand, that was a pain in the ass as I had to manage myself to get the new harness shipped from New Cal by a friend and then the broken one back.
Now after 5 months the new Revolt 2015 failed again in different spot.
I tried again to deal directly with the NZ importer because last time I spent 1 month without harness and had to borrow one.
The NZ Ion importer answer me the same, "we can't claim a warranty to Ion for a product purchased in NC. You need to contact the NC importer and he will have to ask Ion to give us the autorisation to take care of this for him."
Well that's new!!! why the hell we didn't proceed like that the first time?
I sent an email to the NC importer, no answer after one week, I called the shop, I have been asked 2 times to call later as the person in charge is not available, look like they don't want to answer by email...
If someone from Ion is reading the forum:
-first I'm not happy with Ion quality. Yes I'm jumping unhook and taking some crash but nothing like the pros and an harness advertise as "freestyle" should last more than 1 year.
-2nd please make the things easier for people travelling, your after sales service procedure is crap! With other brands like Cabrinha you can claim a warranty in any country and you will be help within a day if your claim is legit!
Waiting for a quick solution