rienheintz wrote: ↑Tue Apr 10, 2018 11:50 am
Anyone with connections or contactnames at Xensr?
My broken unit is send back august 2017 and all I get is the same answer " Hi,Unfortunately I do not have any new information at this time. As soon as I get some information or we receive units I will let you know immediately."
How hard is it to replace a unit and make friends all over the world with a nice product and aftersales???
I am facing the same problem
I send my unit for inspection with Rma number since July 2017 as they suggest after our conversation via Facebook messenger with some gay named Charles pickering from xensr support department.
After few days i was informed that they will replace my unit but at that moment they was out of stock and waiting for new batch of xensr units
After so many months i ask for refund and the same mister told me that i have contact the shop that i buy the unit from. After that i emailed the shop and they emailed xensr but without any reply. The funny thing is that now the have blocked me and i cannot text them in Fb messenger.
Very unprofessional behaviour.
On the other hand i have 2 Piq north units and they replace my units 2 times because i lost them without any hesitation with a just email with free shipping.
Now compare if you want to buy xensr......