The Truth behind Naish Warranties
Posted: Fri Dec 16, 2016 9:02 am
I've thought long and hard about composing something for social media to discuss my experience with Naish. And I have come to the conclusion that I should share my findings and expose the truth behind the so called warranty you believe you have, and the one you actually have.
Background.
I have kitesurfed for 15 years. Flown just about every brand there is, with enthusiasm for this much loved sport. I believe I'm an ambassador to the sport and promote it in every way possible. An ex instructor, I now kitesurf only for pleasure and my passion for the sport is as high as its always been. I look after my gear relentlessly.
The product
I purchased a brand new 2016 12m Naish Pivot with bar n lines a few months back from my local shop a few months back after testing it. I've flown it several times, never crashed or even touched salt water.
Incident
Last Sunday I was out with a few mates pumping up on soft sand when my leading edge exploded. I was hand pumping and I had reached about 90 percent of normal pressure when it banged. I saw the bladder and the leading edge had completely failed.
Warranty beliefs.
Naturally, like anyone else including all my kitesurfing mates who saw the explosion, I thought " a trip back to my local shop for a replacement under warranty" After all, it was well inside its 12 month warranty period and it hadn't exploded on impact, ever been impacted nor had it ever been dragged on a shelly beach.
Warranty BS
The shop tried to make a warranty claim through the Naish distributor in Sydney, who knocked it back. Their excuse was "user error" and "it's probably got caught on a sharp object ". I was told I'd have to pay for a new bladder and a repair myself. So I called the Distributers directly to explain my case in an attempt for him to see sense. I explained how the kite had been looked after meticulously and it had never been in a fight. Also how I promote his brand when ever I'm asked for kite advise. I explained about my love for the sport and how long I'd been passionate towards it. Unfortunately all I got back from him was "not interested mate, what do you expect a new kite, it's four months old now !"
Conclusion
To all you beginners out there who assume a warranty is a warranty, when it comes to Naish, buyer beware because their warranty ain't worth the paper it's written on. I contacted Naish directly and after a week now, still not heard a thing.
I'll never buy another Naish product and ill endeavour to tell as many people as possible of my experience with them. The distributor in Sydney who I spoke on the phone with will be reading this, he knows who he is.
Your views are welcomed.
Background.
I have kitesurfed for 15 years. Flown just about every brand there is, with enthusiasm for this much loved sport. I believe I'm an ambassador to the sport and promote it in every way possible. An ex instructor, I now kitesurf only for pleasure and my passion for the sport is as high as its always been. I look after my gear relentlessly.
The product
I purchased a brand new 2016 12m Naish Pivot with bar n lines a few months back from my local shop a few months back after testing it. I've flown it several times, never crashed or even touched salt water.
Incident
Last Sunday I was out with a few mates pumping up on soft sand when my leading edge exploded. I was hand pumping and I had reached about 90 percent of normal pressure when it banged. I saw the bladder and the leading edge had completely failed.
Warranty beliefs.
Naturally, like anyone else including all my kitesurfing mates who saw the explosion, I thought " a trip back to my local shop for a replacement under warranty" After all, it was well inside its 12 month warranty period and it hadn't exploded on impact, ever been impacted nor had it ever been dragged on a shelly beach.
Warranty BS
The shop tried to make a warranty claim through the Naish distributor in Sydney, who knocked it back. Their excuse was "user error" and "it's probably got caught on a sharp object ". I was told I'd have to pay for a new bladder and a repair myself. So I called the Distributers directly to explain my case in an attempt for him to see sense. I explained how the kite had been looked after meticulously and it had never been in a fight. Also how I promote his brand when ever I'm asked for kite advise. I explained about my love for the sport and how long I'd been passionate towards it. Unfortunately all I got back from him was "not interested mate, what do you expect a new kite, it's four months old now !"
Conclusion
To all you beginners out there who assume a warranty is a warranty, when it comes to Naish, buyer beware because their warranty ain't worth the paper it's written on. I contacted Naish directly and after a week now, still not heard a thing.
I'll never buy another Naish product and ill endeavour to tell as many people as possible of my experience with them. The distributor in Sydney who I spoke on the phone with will be reading this, he knows who he is.
Your views are welcomed.
