Please be carefull when ordering gear from "You Love it" web store. They do not deliver THE GEAR AT ALL, ALTHOUGH THEY DO PROMISE !! Also their storage balance is not valid.
Here is what happened-
Short story: I ordered neopren value of 320 euro and after little bit over one month I have received nothing. Typically It takes maximum 2 and a half week to get the gear to me.
I Asked them via email if they have my size in 2016 model ION XXXX neopren wetsuit . They answered via email that they have that size. Then I ordered that neopren plus neo top. Total value of 320 euro including transportation to Finland. Then I received the confirmation of order and UPS tracking code. After two and half week of the confirmation of the order I checked and noticed that the shipment did not move at all from the shop. Finally I called to UPS and they said that they have not received the package for delivery and the seller has only created the tracking code. Then I called to shop and the seller said to me that the neopren was sold out and he can sell me 2017 model with the same price and I said in the telephone that is OK. Then I send them an email asking for confirmation via email but I did not receive any feedback. Also I tried to call them many times but did not receive any feedback. Luckily I paid with the credit card and now I have made a reclamation in bank.
Although I find it also not nice is my advice: be patient! I'm pretty sure your stuff will arrive.
Gerritt makes the best prices to find... but the downside is that communication with customers is really poor and sometimes he needs time to fulfill the orders.
I've had no problem with them. Really kind and fast service, and great prices. Sure there are lots of happy customers out there and maybe also some unhappy, but usually we only take time to share when we have a negative experience (as positive experience is always expected I suppose). Unfornately we are not taking so much time when all is going well. Customer services are usually getting basically negative comments. Just few ones taking some time to give positive feedback.
My personal experience on customer claims management: everyone can make a mistake or can have a problem. Usually being patient and contacting directly to the supplier (sometimes more than one email is needed) most problems are fixed at the end. Dealers usually want their customers to be happy with their service and no one wants unhappy customers. I would put my efforts on trying to contact the supplier and asking him kindly to fix the problem better than writing negative comments on a forum. Usually not fixed issues come from a communication problem. Communication should not be a problem actually with all ways available to communicate, but each part has to put some effort and positivity. This is the key in my opinion, even it's clear that excellent support would need not a lot of communications to solve a problem, but it's not always possible to be excellent (because of many reasons).
I bought twice from them. The first time after not receiving for 2 weeks contacted them by email, product was damaged in warehouse and they could send me another brand. Took some time to get that, but at the end problems were solved. Second time- I got what I bought in a few days to Sweden, very fast.
In general- they have the best prices, but sometimes you need to wait. Do not buy if you need goods urgently- go for local dealer, but if you can wait- they have best deals.