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You love it - SUP and kite shop in Dusseldorf - Do not buy!

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doudouriri
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby doudouriri » Sat Jun 30, 2018 8:31 am

Worst online shopping experience ever:

- I ordered (and paid for) a Slingshot RPM kite on June 15th 2018.
- about 2 weeks later, they made it clear that their online items were definitely not available.
- they then suggested I buy a Rally instead for the same amount, claiming it flies like a RPM (!)
- I declined and asked for a full refund.
- from then on, no refund, no answer to my multiple emails, phone calls and whatsap.

It feels like this site is a fraud, where they bait you with online items at attractive prices just to sell you whatever is left over in their stocks.

Beware!

DenisT
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby DenisT » Sat Jun 30, 2018 8:52 am

Found out www.lonasport.com, are the same people, they have another contact number
Phone: +49-211-598 783 06
Email: info@lonasport.com
hope it helps

doudouriri
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby doudouriri » Sat Jun 30, 2018 8:56 am

Thank you so much for your input DenisT!
Last edited by doudouriri on Sat Jun 30, 2018 9:03 am, edited 1 time in total.

DenisT
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby DenisT » Sat Jun 30, 2018 9:51 am

Your welcome

Kind of strange, Lonasport has been around for a while, never bought from them though. I didn't knew about you love it, I check the address and was the same.

badgb21
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby badgb21 » Sat Jun 30, 2018 5:07 pm

I have bought many items from them over many years.
Yes, their admin is slow and poor communications, however some great prices.
They post up kite trip pics on their Facebook website far quicker than anything else.
I’m sure you will get your refund, I get the feeling it is a part time shop?

I saw an ad for a few jobs there recently, incl admin, so here’s to it improving.

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Toby
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Toby » Sat Jun 30, 2018 5:26 pm

just pay a bit more and get your stuff in few days.

So many complaints about this shop, also on the german forums...but people want cheap...you pay the price now!

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K-Roy
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby K-Roy » Sat Jun 30, 2018 9:15 pm

my wife ordered an impact west from them last week, not because it was cheap (98Euro) but coz she liked the modell. next day message "parcell is on its way"
on day three another message " the item is out of stock"
i sent them an e-mail on Friday, now waiting for riplay...

:-?

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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby GTC » Sat Jun 30, 2018 9:45 pm

I emailed them (or him?) a couple of times asking about kite gear. I noticed very little professionalism and 0 formality.
No way I'll buy anything from them.

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K-Roy
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby K-Roy » Sat Jun 30, 2018 9:59 pm

GTC wrote:
Sat Jun 30, 2018 9:45 pm
I emailed them (or him?) a couple of times asking about kite gear. I noticed very little professionalism and 0 formality.
No way I'll buy anything from them.
well, it was "him" actually, but I assume its a shop in Düsseldorf, so I referred to it as "them"...

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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Faxie » Sat Jun 30, 2018 10:36 pm

Toby wrote:
Sat Jun 30, 2018 5:26 pm
just pay a bit more and get your stuff in few days.

So many complaints about this shop, also on the german forums...but people want cheap...you pay the price now!
Better pay top dollar for mediocre products and service :thumb:


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