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You love it - SUP and kite shop in Dusseldorf - Do not buy!

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ANDl
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Joined: Sun Aug 20, 2017 10:39 am
Kiting since: 2008
Local Beach: North Sea, Baltic Sea
Style: Freeride
Gear: Slingshot RPM 12, Slingshot Fuel 9, Flexifoil Delta 135,
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby ANDl » Sun Jul 29, 2018 2:06 pm

Im in contact with you-love-it at the moment and its really nice!
Gerrit replies mail a few hours later, faster than most shops i bought from until today, and is patient, friendly and helpfull even with a guy like me who changes his mind a lot :D

Eric66
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Local Beach: Almanarre
Favorite Beaches: Cap Chevalier
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Eric66 » Wed Oct 03, 2018 8:26 pm

2 month without news about my command! Impossible to contact Gerrit (mail or phone)! Finish for me, this shop is just the worst shop I know.
In french: c'est un shop de voleur et d'escroc, leur mauvaise réputation n'est pas usurpée. Cela fait des années que je comande chez eux sans problème mais là... j'ai été confronté à la réalité. DO NOT BUY!

Leon van Bergen
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Posts: 74
Joined: Mon Jun 11, 2018 8:25 am
Kiting since: 2016
Local Beach: Wijk aan Zee
Style: Freeride
Gear: 8m Rebel, 11m Rebel, 17m Roca, Lieuwe Shotgun and Mystic Majestic X.
Brand Affiliation: None
Location: Netherlands

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Leon van Bergen » Thu Oct 04, 2018 8:10 am

Totally agree, impossible to get in touch or to buy something at all, please stay away!

wollhino
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Posts: 1
Joined: Mon Oct 08, 2018 7:52 pm
Kiting since: 9
Local Beach: St. Peter-Ording, Germany
Style: Freeride, Wave
Gear: Core, F-one, North
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby wollhino » Mon Oct 08, 2018 8:16 pm

Hi

shop seems to be bancrupt. Since more than 6 weeks no feedback, no answer to mails, no one picks up the phone. I lost 550 EUR and will now involve the police. Few years ago I made a good experience with the store but now its really bad. Ordered few things, paid up front, koste articles I needed to send back (on my cost). Since then its all quiet.

Be aware, order at your own risk.

Regards

Cpapal
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Posts: 3
Joined: Fri Mar 24, 2017 9:28 am
Kiting since: 2014
Local Beach: Jebel Ali, Kite Beach Dubai
Style: Whatever!
Gear: Cabrinha SB 8-10-12-14
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Cpapal » Thu Nov 08, 2018 4:06 am

Same bad experience here as well... Ordered two helmets which were supposed to be in stock, next day I get the DHL AWB no and I'm pretty happy that they will arrive soon...
3 days later I get an email from Gerrit that some of the products are out of stock at that they need 3-4 days to reorder.. I explained that I need them urgently since I'm travelling, so give me other options, other colours whatever, but no reply from them after a dozen of emails and numerous WhatsApp (I admit some of them also insulting 🙄). Don't even bother to call them they just don't reply...
I'm not sure if it's actually an real shop or just a scam...

Should have read this thread earlier... Now I just feel I lost my money...

Mikkelza
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Posts: 8
Joined: Thu Sep 27, 2018 6:19 pm
Kiting since: 2009
Gear: Wave
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Mikkelza » Fri Nov 09, 2018 10:04 pm

I am surprised to read these posts with people complaining. I have been emailing with Gerrit to day. Fast replies. Seems like they have the gear I need, and the price is good. Latest post in this thread as soon as yesterday..! What to believe..?!

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Toby
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Barra do Cauipe, Brazil
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Location: World (KF Admin)
Contact:

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Toby » Fri Nov 09, 2018 11:23 pm

Did you order yet ?
Let's wait and see when you paid...

Mikkelza
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Mikkelza » Sat Nov 10, 2018 7:43 am

I have not paid. It am asked to pay by bank transfer/bank account.. If I remember correct, credit card is a better option if there later is a dispute..

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Toby
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Posts: 37577
Joined: Mon Sep 24, 2001 1:00 am
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Local Beach: Cumbuco, Brazil
Barra do Cauipe, Brazil
Style: Airstyle
Gear: Rebel 2015 18
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Location: World (KF Admin)
Contact:

Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Toby » Sat Nov 10, 2018 10:09 am

There you go.
Don't do a bank transfer.
Credit card or PayPal.

But after what you have read here, why risk it?
There are other shops with good prices that don't have such bad reputation.

Mikkelza
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Posts: 8
Joined: Thu Sep 27, 2018 6:19 pm
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Re: You love it - SUP and kite shop in Dusseldorf - Do not buy!

Postby Mikkelza » Sat Nov 10, 2018 10:39 am

I find it interesting that people report that they get no response. I emailed back and forth several times yesterday. The webshop explicit asked for bank transfer.
I am looking for a 40cm mast for the cabrinha double agent. It seems to be sold out all over Europe (I asked a few places), except you-love-it.eu that tells me that they bought the whole cabrinha stock, and that is why all other webshops can't deliver.


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