knotmyfault wrote: ↑
Tue Dec 12, 2017 1:19 am
Friend of mine misfortune..
First day of his 2 weeks’ vacation, pilot’s error, he pulled on the wrong side of the bar after a simple rotation and smashes his kite on the water
Kite as less than 20 hours on it..
So, excusing the apostrophe abuse and the excruciating grammar, how does your friend now feel that his chances of being helped amicably by Core have been soundly trashed by you posting drivel like this on a public forum?
I deal with warranty claims quite a lot, funnily enough I have one on my desk this very day, another obvious crash whilst snowkiting resulting in a catastrophic cloth failure like your friend has endured. I'll do everything in my power to get him back on the water as soon as possible via his local dealer, who will if necessary loan him a kite whilst his is being warranteed (which could mean either repair or replacement).
Generally most folk know that the best course of events to secure a happy outcome is to follow procedure, for sure we can't help if a customer is overseas, but you know, some dealers have contacts, you wont believe what a small world this is, the watersports business, nor by the sound of it will you believe that by and large it is peopled by enthusiast dealers who do genuinely try to help, or brands like Core who are all very proud of what they do and will also try to help your friend as best they can.
So what do you think a spurious claim like this brings to the party? It's obviously an older kite, (pre dating triple rip stop I would guess) not that that should be an issue I agree, but all tube kites are built to a similar design, in my time I have distributed both North, and Slingshot the two other reputable brands known for build quality and I have experienced failures with them myself and guess what, whilst I was on vacation. I've even had a badly designed North actually kill me for 6 minutes, but hey, I'm a big boy, I recognised this was a dangerous sport before I took it up and I practised a lot, but, I never got on a public forum and whined like a girl. Tell your friend (if he's still speaking to you for making him look like an idiot) to contact his dealer and they'll organise something, somebody back home might have even known somebody at the vacation venue, they should have been given the chance to help before you took it upon yourself to go postal.