Don't buy a Core kite before you read this!

[Matteo V]

2 years ago I was really into kiteboarding, they had the XR4 kites, I asked about their ambassador program. I talked to Brett on the phone, I was using Switchblades back then. He mentioned that first I need to buy XR4s full price (sneaky salesman tactics, he even sent me an invoice right away), then if they like what I'm doing, they may consider some discounts.

Let me simplify this one for you - "Send money or f--k you!"

It is not just COREporate kites that does this. Pretty much every corporate kiteboarding company has this attitude. Same for distributors, and retailers. There may be a facade of "caring" and "supporting the sport and rider" to sucker money out of people like you (and me), but the bottom line is what matters to them because it means their survival/new car or more expensive flat.

I learned this the hard way too. But to me, this reality seems obvious now. I guess we all have to learn sometime.

Jumpy laid it out how it is back second post up from the bottom on page 10. "SUPER FANS?" - NAILED IT! Graeme F is.....well he is Graeme F - known for being less than courteous to other posters, a COREporate hack, and doubling down without any hint of an apology every single time. And it's been a long time, so I don't thing that will change. But that is not for lack of him getting called out and being given a chance to "reel it back in".


ulukaya,

Welcome to kiteboarding! You have taken your first step into a bigger, and colder world. You need to get past this one and go out and have fun. Learning is expensive. Ditch your COREporate kite for another brand. Don't expect great customer service from the next corporation, brand, distributor, or fellow posters either. Learn to start making your own parts. And expect the "Send money or f--k you!" attitude the next time you have a problem.

[ulukaya]

Here's the summary. That's up to them if distributors are good or bad or anything.
But by law, those expensive kites with warranties have to survive longer, if not they should be serviced immediately.
Not everyone will try to act on it, but as a customer you need to know your rights and you do have a choice.

If CORE or another company won't even bring spares to your country, charge you international shipping, just don't use their kites anymore.
No need to follow "exclusive", "uber", "wonder", "extreme-high tech" kite. They'll either service or lose their market.

[CaptainCore]

Graeme F is.....well he is Graeme F - known for being less than courteous to other posters, a COREporate hack, and doubling down without any hint of an apology every single time.

Really, what's this then?

If at some time or other my dubious wit has been misinterpreted, then accept my apology,

And if he'd known he was apologising to one of Trumps childlike climate change deniers in the face of fake news I'm fairly sure he wouldn't have bothered.

Are you a Flat Earther and Creationist as well?

Just checking who we have here these days, that carbon credits thread was very revealing.

I bet you think Dinosaurs are a scientific construct. [ur]lhttps://www.christiansagainstdinosaurs.com[/url

Only in America.

[CaptainCore]

Here's the summary. That's up to them if distributors are good or bad or anything.
But by law, those expensive kites with warranties have to survive longer, if not they should be serviced immediately.
Not everyone will try to act on it, but as a customer you need to know your rights and you do have a choice.

If CORE or another company won't even bring spares to your country, charge you international shipping, just don't use their kites anymore.
No need to follow "exclusive", "uber", "wonder", "extreme-high tech" kite. They'll either service or lose their market.

Dude (to use the vernacular) you're done, credibility zero without pictures.

[recoprianto]

It is not just COREporate kites that does this. Pretty much every corporate kiteboarding company has this attitude. Same for distributors, and retailers. There may be a facade of "caring" and "supporting the sport and rider" to sucker money out of people like you (and me), but the bottom line is what matters to them because it means their survival/new car or more expensive flat.

I learned this the hard way too. But to me, this reality seems obvious now. I guess we all have to learn sometime.

Jumpy laid it out how it is back second post up from the bottom on page 10. "SUPER FANS?" - NAILED IT! Graeme F is.....well he is Graeme F - known for being less than courteous to other posters, a COREporate hack, and doubling down without any hint of an apology every single time. And it's been a long time, so I don't thing that will change. But that is not for lack of him getting called out and being given a chance to "reel it back in".

This sounds like someone that has never owned / run a business. The amount of stress, money, etc... it takes to create a product that works, find a way to get people to buy it, managing cashflow, keeping employees, production quality and timing right, etc..

Kudos to this guy for having the balls to start a business in a niche market like kiteboarding. I have never ridden a Core kite, but kiters that I respect like the kites, so he is doing something right. As a business owner myself, I highly respect anyone that gets a business off the ground and experiences even a modicum of success. He may love kiting and wants to help people, but I doubt his business plan includes giving away kites to everyone that likes them. That business plan has a very short timeline.

These industry people owe you nothing. They make products; if you like them, buy them. If no one buys their products, they will make different products or go into another business. If they like what you are doing on their products, they might give you incentive to do more on their products. Plain and simple.

[ulukaya]

Here's some pictures, are you happy now?

[CaptainCore]

Here's some pictures, are you happy now?

I am indeed.. Clearly an example of complete over stress. Whatever you did there it's not a manufacturing defect. I can't imagine how you did it, but it was most certainly NOT in normal flying circumstance.

[ulukaya]

Well, whatever you do you can't over stress it. It was 15 knots day, I can send you meters graphic. People tow each other, throw loops, boosting 25m on this kite. If the bridle is giving up on 15 knots, it's not me over-stressing it, it's manufacturer who tuned/set it wrong for this kite. All my other bridles are mushy on the middle point. At least I have some evidence now and few other people having same issue, why don't you just own it instead of blaming the customer with zero evidence?

[CaptainCore]

Well, whatever you do you can't over stress it. It was 15 knots day, I can send you meters graphic. People tow each other, throw loops, boosting 25m on this kite. If the bridle is giving up on 15 knots, it's not me over-stressing it, it's manufacturer who tuned/set it wrong for this kite. All my other bridles are mushy on the middle point. At least I have some evidence now and few other people having same issue, why don't you just own it instead of blaming the customer with zero evidence?

Do you think we're completely stupid?
That we haven't had years of experience of line stress and damage, training as to what is and what isn't defect due to manufacturer fault, I'm not going to discuss this further.

[tautologies]

What pulley is this kite using? I remember Cab. had some issues with some ronstan pulleys that cut the bridle a looong time ago. I think issues was that the bridle would get stuck between the wheel and the pulley body. I would see if there is a sharp edge on the pulley or if the wheel on the pulley has been sharpened up. It would definitely explain why the bridle got cut at low pressure. If this is the case, then it will then happen also on the new bridle.