When I said great relations and customer care, I mean it...but these relations and care are usually handled best through dealers. Slingshot looks after their dealers and is pleasurable for them to deal with. If you have a question about your SlingShot gear, you should be able to ask your dealer. Slingshot, like most kite companies, doesn't have the time, man power or resources to have someone setting in front of a pc responding to the hundreds of emails that come in....from people with questions like yourself, to people wanting sponsorship, people offering input and ideas, people seeking employment, people wanting to become dealers and sell kites out of their garage to get better deals, and on and on and on. Their is also the issue of Slingshot's email address....as in DO you have it?...and if so, do you have the right one...and of so, do you have the address to the person who should be able to answer your question or do you have the address for the girl at the front desk? See what I'm sayin'? Your local dealer should be able to answer your SlingShot questions. If you have technical questions that they can't answer or they can't answer to your satisfaction, then you ask me, or you ask your dealer to ask a SlingShot tech rep for you. If you were to have a serious question that your dealer couldn't answer or get answered, and I too couldn't answer, I'd then take the question directly to who would be able to answer it best..ie..the board designer, or kite designer, or whoever would be proper person to get the answer from.
Sorry for the fact that the companies don't just copy the answers to paste into incoming emails, but they don't. Again, i think it's more about having the time and resources. I cannot try to justify this for them and am not trying to. If you ask around to dealers who carry Slingshot and carry other brands or have dealt with others in the past, they will probably tell you the same as me, that Slingshot is pleasurable to deal with.
People, V is right. What do you expect? I'm getting bored with seeing all the finger pointings at people while saying they are biased. Most people are in fact biased. I didn't see anyone point at Ken Winner and saying "Ahhh, I think this guys is biased towards North Kites". We are all here to offer our input on things and sometimes on particular brands as well as to recieve input from others. This here is the just the way it should be, and this here is just the way it is.
Pete, It's a damn shame isn't it that the website hasn't been updated yet? I've brought this up already. It's a comin'.
I'm happy(for you) to hear that you decided to go with a new Fuel. Rest assured you wont be let down. You can trust me, I wouldn't lead you astray. Your new kite will be everything that I have said it will be and then some. You made the right decision. I appologize for lack of pictures of the new kites so far and I'm working to get them out as soon as I can. In the mean time, here's one you probably haven't seen. It doesn't show seams, but it will give you a pretty good idea of what your new kite is going to look like. Let us know what you think of it when you get it and fly it.
<font size=-1>[ This Message was edited by: Johnny TBKS on 2002-10-14 16:32 ]</font>