forum for kitesurfers
- Frequent Poster
- Posts: 322
- Joined: Wed Aug 07, 2002 1:00 am
- Kiting since: 2001
- Local Beach: Waves, NC
- Style: Wave
- Gear: Airush Waves / Firewire Vader / Amundson Custom / Shinn Ronson
- Brand Affiliation: None
- Location: North Carolina - USA
Have to share this story. After my first ride on the 12m Toro2 not going too well I jumped the gun before doing some sanity checking on my bar/lineset.
I sent an email off to the contact email on North's site. The next day I received an email back from KEN WINNER! Ken helped me through the diagnosis and went above and beyond as we exchanged a flurry of emails today. I am a happy customer.
Also have to give big thanks to Dwight for enduring the same flurry of emails and all his help.
Great kites, great support == happy riders
Got the same kind of service from Doug Hopkins. Immediate email response. Very helpful.
Hope that they keep it up
Hah! So what?
Every time I have problems with my Naish kites, I get a reply from Robby Naish and a personal visit from Mark Shinn. Mark typically stays over for two a fixes the problem and even gives a call one week later to see that everything is ok. I have heard that Naish is planning to cut down on this customer support program due to too high costs.
- Very Frequent Poster
- Posts: 8767
- Joined: Tue Nov 05, 2002 1:00 am
- Kiting since: 2000
- Gear: 10 Nemi HP, 15m Flysurfer..
- Brand Affiliation: none, formally BEST Marketing Director.
yeh but this was a post about how good north are, not how funny you are....
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