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Great Support From NORTH !!

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Posts: 322
Joined: Wed Aug 07, 2002 1:00 am
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Local Beach: Waves, NC
Style: Wave
Gear: Airush Waves / Firewire Vader / Amundson Custom / Shinn Ronson
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Location: North Carolina - USA

Great Support From NORTH !!

Postby Tony » Tue Apr 08, 2003 2:00 am

Have to share this story. After my first ride on the 12m Toro2 not going too well I jumped the gun before doing some sanity checking on my bar/lineset.

I sent an email off to the contact email on North's site. The next day I received an email back from KEN WINNER! Ken helped me through the diagnosis and went above and beyond as we exchanged a flurry of emails today. I am a happy customer.

Also have to give big thanks to Dwight for enduring the same flurry of emails and all his help.

:D :D Great kites, great support == happy riders :D :D



Postby Guest » Tue Apr 08, 2003 4:23 am

Got the same kind of service from Doug Hopkins. Immediate email response. Very helpful.
Hope that they keep it up


Postby Guest » Tue Apr 08, 2003 5:56 am

Hah! So what?
Every time I have problems with my Naish kites, I get a reply from Robby Naish and a personal visit from Mark Shinn. Mark typically stays over for two a fixes the problem and even gives a call one week later to see that everything is ok. I have heard that Naish is planning to cut down on this customer support program due to too high costs.

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Postby sq225917 » Tue Apr 08, 2003 10:28 am

yeh but this was a post about how good north are, not how funny you are....

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