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Zeeko has terrific customer service/ support... what about other brands?

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Tone
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Joined: Tue Dec 23, 2003 2:34 pm

Re: Zeeko has terrific customer service/ support... what about other brands?

Postby Tone » Sun Jan 21, 2018 12:26 am

SparD wrote:
Fri Jan 19, 2018 9:22 am
Tone wrote:
Wed Jan 17, 2018 3:28 pm
Yeah, I won't be getting involved with companies like Spotz any time soon.

My shark mast failed, I had problems from the start and they assured me nothing would go wrong. It is now unusable and the company has closed up shop. With a baby on the way there is no way I can afford to replace my foil for a very long time.
Tone, it's not the best solution for sure but you can get a new mast for your shark here : http://www.side-shore.com/produits/3832 ... k-ms-spotz

It's a local kiteshop who bought Spotz leftover stock at an auction.
Thanks mate, I know that shop.

I am trying to fix mine. no money now.

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Kykeon
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Posts: 139
Joined: Mon Jul 27, 2015 4:25 pm
Kiting since: 2014
Style: Freeride
Gear: .
Brand Affiliation: $iemens

Re: Zeeko has terrific customer service/ support... what about other brands?

Postby Kykeon » Tue Feb 27, 2018 7:40 pm

2 times I needed customer support, Andre from Zeeko solved the issue with a very customer friendly way!
I wouldn't hesitate to buy something from Zeeko.

Also had great customer experience with www.24-7boardsports.com

marekmk
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Posts: 413
Joined: Sun Apr 20, 2003 5:13 am
Kiting since: 0
Local Beach: africa, new zealand, madagascar, LA, brazil prea, ect
Style: twin tip, strapless surf board, foil
Gear: this year (15) teaching & riding on f-one, Ozone, North Kites
Ocean Rodeo Duke board, Nugget board, Bomb and more
Kentos foil
Brand Affiliation: None
Location: The planet

Re: Zeeko has terrific customer service/ support... what about other brands?

Postby marekmk » Wed Feb 28, 2018 1:58 am

Ketos great service/support. Highly recommended

Flag53
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Posts: 221
Joined: Fri Sep 16, 2016 5:19 pm
Kiting since: 10
Local Beach: Rhosneigr
Favorite Beaches: Rhosneigr

Cayo guiermo
Style: Mixed
Gear: Mixed
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Re: Zeeko has terrific customer service/ support... what about other brands?

Postby Flag53 » Wed Feb 28, 2018 11:43 am

I’ve found Sean McKenna the U.K. Moses importer to be really good and has sorted out a couple of issues very quickly.
Can definitely recommend him 👍

Kiterdoug
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Posts: 9
Joined: Tue Nov 17, 2015 12:34 am
Kiting since: 2013
Local Beach: Fort Desoto
Skyway
Gear: Boardriding Maui
Brand Affiliation: None

Re: Zeeko has terrific customer service/ support... what about other brands?

Postby Kiterdoug » Sun Mar 18, 2018 11:59 am

F-One Terrible.Will NEVER buy a product from them again.

Foil
Frequent Poster
Posts: 413
Joined: Mon Oct 23, 2017 7:44 pm
Kiting since: 2001
Local Beach: Newbrighton near Liverpool
Favorite Beaches: Flag beach for the Foil, Rhosneigr for the Foil and twintip.
Style: improving foiler.
Gear: Moses T38 full carbon Ltd edition. number 3 and number 56.
2019 groove skate naked carbon.
101cmMoses Carbon mast
Moses- 633 wave wing and stab
Moses 2018 637 race wing and stab,
Moses wings 590 and 548
Ozone Reo 6/8/9/10/12/
Nobile 50/50 twin tip
North 2018 click bars
massive grin
Brand Affiliation: None

Re: Zeeko has terrific customer service/ support... what about other brands?

Postby Foil » Sun Mar 18, 2018 3:30 pm

Kiterdoug wrote:
Sun Mar 18, 2018 11:59 am
F-One Terrible.Will NEVER buy a product from them again.
Wow!
I am finding the exact opposite, I will expand on this in the near future.

DAnderson
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Local Beach: SWFL
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Re: Zeeko has terrific customer service/ support... what about other brands?

Postby DAnderson » Mon Jul 30, 2018 6:07 pm

I recently had an issue w/ a board, Airush and the dealer stood behind their product.
Satisfied customer.

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Laughingman
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Posts: 2865
Joined: Mon Mar 16, 2009 4:35 pm
Kiting since: 2009
Local Beach: Kp, MBay, Rond
Favorite Beaches: Kp, MBay, Rond, Long Bay, Cayo Guillermo, La Ventana
Gear: Ocean Rodeo Gen6 Flites 10m, 12m Gen2 Roams 6m and 8m, Gen4 Prodigy 5m and 7m
Xeon Laluz, Mako Wide 150, Mako Classic 150, Jellyfish Custom surf board quad fin 6', LF Impulse Foil and Galaxy board
Engine Harness and sliding
Location: Southwestern Ontario

Re: Zeeko has terrific customer service/ support... what about other brands?

Postby Laughingman » Mon Jul 30, 2018 6:59 pm

I had a Galaxy foil board by Liquid Force. The rail split where the top and the bottom sheets meet. I let Real Watersports know and they contacted LF. They asked me to send them pictures and a video of the flaw. Then asked me cut the board in half and sent me a brand new one.
simple as that.
Satisfied customer

Macisback
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Posts: 420
Joined: Fri Sep 06, 2013 2:20 am
Kiting since: 2008
Local Beach: Kahuna Surf House, Kiti, Larnaca
Favorite Beaches: Kahuna Surf House, Les Dauphins, Soma Bay, Prasonissi, Boracay, Tarifa, Sotavento
Style: Airstyle, Hydrofoil, Wave
Gear: Naish, North & Zeeko Kites, Flysurfer and RL Boards, Zeeko and Iero Hydrofoils
Brand Affiliation: None

Re: Zeeko has terrific customer service/ support... what about other brands?

Postby Macisback » Mon Jul 30, 2018 10:34 pm

The boys from Zeeko are just great. Antoine from Takoon too.

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mr_daruman
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Posts: 235
Joined: Thu Feb 19, 2009 1:33 pm
Kiting since: 2002
Local Beach: Okinawa beaches
Favorite Beaches: Mauritius
New Caledonia
Canaries
Style: Surfkite
Gear: Switch
Ozone
Wainman Hawaii
Brand Affiliation: Jimmy Lewis, Infinity
Location: Japan

Re: Zeeko has terrific customer service/ support... what about other brands?

Postby mr_daruman » Mon Jul 30, 2018 10:57 pm

:thumb: :thumb: for Zeeko service to Asia.


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