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Scrub 9" rim wanted - shitty custumer service of Scrub

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duloid
Medium Poster
Posts: 172
Joined: Wed Jan 04, 2006 5:34 pm
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Local Beach: Kralova, Dunaj, Slnava
Style: old school
Gear: Flysurfer Speed 3 15m DLX, Flysurfer Unity 8m, Flysurfer Speed 4 10m DLX, Xenon Rayo 130, Slingshot Celeritas
Brand Affiliation: None
Location: SVK

Scrub 9" rim wanted - shitty custumer service of Scrub

Postby duloid » Fri Jan 07, 2011 8:21 pm

Hi to all ..
long and sad story

the wheel on my Scrub Paradox got broken after 5 sessions ... but the problem was it happened 2 or 3 days after the one year warranty expired.
But when I purchased the board (brand new) it came without one wheel ... so I had to wait another 3 week for the wheel, didn't have so much time so I rode about 4 times and didn't have a problem.

the last session was different ... borrowed the board to my friend who is bigger then me and after few minutes of ridding he comes back and one wheel is broken. he didn't even jumped...
it was bunch of guys around and everybody said they never seen such a thing happened during easy ride, cruising the beach
When the hub broke, I contacted the store where I purchased the board and ask them for new one. They told me they have to talk to Scrub directly about the warranty.

I didn't wait and wrote them too what happened and what was the whole story with the board.
I took 6 weeks from day when I order the board to the day when I had the board complete.

I received the answer from Scrub and the store as well ... negative ... the board is no more under warranty and they don't care and I have to buy new on my own

I wrote them 1 year and 2 or 3 days after the order was placed. Just the order ... they didn't care that by their mistake one wheel was missing and total time of delivery was 6 weeks ...

such a bullshit service ...
they count the warranty since the day of the order ... not day of delivery .. don't understand ... + I couldn't use the board because came incomplete ...

ok, I said let it go and I wrote them back even if it's not under warranty I would like to purchase the hub..
got answer that they don't ship and I have to order it from their dealer ... but the problem is they don't have a US dealer who has replacement parts for Scrub boards ...

shipping from UK is almost twice the price of new hub and anyway nobody wants to ship it anyway..

I found guy who is selling Scrub boards , but he only has 8" rims, for my board I need 9"
so the board is 8 months in the basement - getting corrosion and being use less

I had similar problem in Ground Industries boards, Flight 93 .. the rims where loose and even when I tied them as much as I could , were still shaky
wrote them about it and few days later received complete set of 4 brand new hubs ... too bad only 8 ", no charge , no other questions .. no hassle ...

but Scrub service is the worst ever ever..


I would like to ask you all if you have any knowledge where I could get

Scrub 5 Spoke Mountain Board Hub (9 inch)

please let know

could be also used or new ..

I'm located in US

thanks...

snobdr
Frequent Poster
Posts: 245
Joined: Tue Jan 13, 2009 6:29 pm
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Local Beach: Dewey, Atlantic City
Brand Affiliation: None
Location: south east pa PKF SUX!!!

Re: Scrub 9" rim wanted - shitty custumer service of SCRUB

Postby snobdr » Fri Jan 07, 2011 10:40 pm

might just want to get a set of MBS or Ground Industries hubs and be done with it.

duloid
Medium Poster
Posts: 172
Joined: Wed Jan 04, 2006 5:34 pm
Kiting since: 0
Local Beach: Kralova, Dunaj, Slnava
Style: old school
Gear: Flysurfer Speed 3 15m DLX, Flysurfer Unity 8m, Flysurfer Speed 4 10m DLX, Xenon Rayo 130, Slingshot Celeritas
Brand Affiliation: None
Location: SVK

Re: Scrub 9" rim wanted - shitty custumer service of Scrub

Postby duloid » Sat Jan 08, 2011 5:19 am

thanks snobdr thought so too, but have to find some what's gonna fit 9" tire

got some tips already so will see ..

Scrub sucks


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