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Warranty on kites?

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Sake
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Warranty on kites?

Postby Sake » Fri Mar 07, 2003 12:45 am

I'm so free to post this post from Dwight as a separate thread.
So the other thread is about what the title says

Quote="Dwight"]Have you guys seen this? :(

I believe a consumer protection law is in effect in the US that prevents a company from refusing a claim because the stupid card was not sent in.



Dear all,

Here is the Wipika 2003 warranty policy of kites and boards. It is
printed on a card which will be joined to all Wipika products. The manufacturer is serious about adhering to these warranty policies.

The point # 2 is very important. Each dealers' invoice issued for
each product sold has to have at least the five points listed
written on the invoice.

The most important point is the fact that the warranty will be in
effect only if the card fully filled is sent by the customer within 7
days after purchase to Wipika Hong Kong. There will be
no warranty if the customer forgets to send the card.


KITE AND BOARD WARRANTY POLICY

WIPIKA PRODUCTS HAVE 90 DAYS LIMITED WARRANTY OF DEFECT FROM DATE OF PURCHASE UNDER FOLLOWING RESTRICTIONS.

1) THE BUYER MUST FILL OUT THE "WARRANTY CARD" PROPERLY IN CAPITAL LETTER AND RETURN IT TO WIPIKA INTERNATIONAL LIMITED WITHIN 7 DAYS AFTER PURCHASING.
2) BUYER MUST KEEP THE "ORIGINAL PURCHASE RECEIPT" SHOWING SHOP NAME, NAME OF PURCHASER, BUYING DATE, NAME OF PRODUCT AND SERIAL NUMBER.
3) THIS WARRANTY COVERS MATERIAL AND MANUFACTURING DEFECTS ONLY. NO CLAIM IS ACCEPTED DUE TO MISUSE, ABUSE, OVER INFLATING *, IMPROPER STORAGE AND OR MISHANDLING.
4) WARRANTY IS VALID FOR THE ORIGINAL PURCHASER AND IS NOT TRANSFERABLE.
5) WIPIKA PRODUCTS ARE FOR LEISURE USAGE. IT WILL NOT BE COVERED IF RENTED OR USED FOR COMMERCIAL ACTIVITIES.
6) NO UNAUTHORIZED REPAIR, ALTERATION AND OR MODIFICATION CAN BE MADE ON WIPIKA PRODUCTS.
7) BUYER MUST MAKE SURE THAT IT IS A QUALITY CLAIM AND MUST SHOW DEFECT PLACES USING ONLY STICKY TAPE (NO MARKS ON THE PRODUCT).
8) PRODUCT MUST BE SENT TO WIPIKA AUTHORIZED DEALER/SHOPS WHERE THE PRODUCT WAS PURCHASED. **
9) THE "CLAIM PRODUCT CARD" MUST BE ATTACHED TOGETHER WITH THE "ORIGINAL PURCHASE RECEIPT" (FULLY FILLED - SEE POINT #2).
10) IF THE CLAIM IS ACCEPTED AND IS REPAIRABLE, WIPIKA WILL REPAIR THE PRODUCT AT NO COST AND RETURN IT TO THE RELATIVE AUTHORIZED DEALER/SHOPS. ***
11) IF THE CLAIM IS ACCEPTED AND IS NON-REPAIRABLE, WIPIKA WILL REPLACE A SIMILAR PRODUCT AT NO COST. ***
12) IF THE PRODUCT IS BEYOND WARRANTY PERIOD, WIPIKA WILL INFORM THE DEALER/SHOP ABOUT THE COST OF REPAIRING AND WILL CHARGE AN INSPECTION FEE AT A MINIMUM OF US$30.00 (EQUIVALENT VALUE IN LOCAL CURRENCY). ***
13) COLOR FADING, COLOR TRANSFER, MINOR FINISHING SCRATCH, MINOR GRAPHIC PRINT DEFECT, MINOR SEWING DEFECT *, NO SERIAL NUMBER, TOO LONG SUN EXPOSURE ARE NOT ACCEPTED AS CLAIM.
14) NORMAL WEAR * AND TEAR * PARTS ARE NOT SUBJECT TO CLAIM.

* FOR KITES ONLY.
** THE FREIGHT MUST BE PREPAID. NO COLLECT SERVICE IS ACCEPTED.
*** COST OF FREIGHT IS TO BE PAID BY THE DEALER/SHOP

WIPIKA INTERNATIONAL LTD.[/quote]
Last edited by Sake on Fri Mar 07, 2003 12:50 am, edited 1 time in total.

User avatar
Sake
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Warranty? Manufacterer- Importer - Shop?

Postby Sake » Fri Mar 07, 2003 12:47 am

Over here (see profile) there's also a warranty that a product always has a warranty that's reasonable for a product. For a kite that would be at least a year. That would make it a "importer/shop issue"

Disco D
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Postby Disco D » Fri Mar 07, 2003 1:24 am

Slingshot = 1 Year

Guest

Postby Guest » Fri Mar 07, 2003 3:01 pm

Warranteys are touchy things, some of the things mentioned are not legally binding. in the E U goods must be covered for 2 years, and in Ireland (not sure about the rest of the world) but under the law you do not need a receipt.

Kitedude

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threetreeptr
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Postby threetreeptr » Fri Mar 07, 2003 5:16 pm

I can't be sure, but I think I registered my Airblast purchase last summer online. No need to fill in a silly card. These warranty issues shouldn't be much of a surprise to anyone since they are the same for thousands of other products we buy as well.


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