@LH ... I just posted at length and lost it on a time out which has pi$$ed me off but I'll go again...
Fist up I would like to ask you to clear up which distributor you think is "terrible" .. etc. I ask because you are regularly posting on the UK forum and have also been in the UK recently.
... As the UK distributor I know you are not refering to me but others may not realise that so I would just ask that you clear that up... ?
I understand that poor service will leave a bad taste but I work very hard to provide the best in customer service and wouldn't like to be cought up in any crossfire between you and your supplier if you have a problem in your country etc.
I can tell you that we have ZERO unhappy Sonic customers in the UK... and that is for a best selling kite over a 5 month period now. There are a lot out there.
I'm sorry to hear that you have a seam open up on you LE... this can happen on any kite. I can tell you I have dealt with a 3% rate over 5 months with this (even less in the US I believe)...3% does not make it an issue or something that is 'happening'. It is acceptable and better than other popular kites I could mention. New kites have been supplied under warranty in the UK...
.... If you are having a serious customer service problem, by all means contact me with some photos and I will do my best to help you from my end.
Other issues wise...
You have 2 burst strut bladders... I can honestly tell you that I have had Zero requests for any replacement bladders at all... struts or LE. So that is a total non issue for sure.
Likewise I have ZERO eyebolt failures reported.
Everything else you mention reads like a list of every single thing that has ever been mentioned on a forum as possibly happening to a Sonic, whether remote and rare as above or well documented like the first C loops and LE bridle wear that are now well sorted... you are very unlucky to have it all happen to your one kite. My own Sonic is 6 months old and fully battered... I've had no problem and still use it.
All these issues relate only to the very early kites... all have been sorted at manufacture long since. Thanks partly to Globe being so responsive we got sorted very quickly in the UK and made sure everyone was up to spec and looked after... as a result, like I have said, we have happy Sonic owners... as are quite obviously the vast majority of Sonic owners worldwide.
Anyway... of course you do have some issues... but you have a very well used early kite and you have not had such good after sales service by the sounds of it which I think is the thing largely to blame for your woes.... Lets not cloud the fact that the Sonic is a well loved and very successful kite all round.
Waroo wise... if there is a waiting list, you have probably already jumped it with your forum posting. Keep it up and you may even blag a free kite like Fo, if you havn't already.... a few thousand more posts and you could even make marketing director for Australia
Anyroad... back on topic.... it doesn't matter how its dressed up as a 'big 9m' or a 'small 11m' (which it isn't)... it is no use pitching the performance characteristics of these two kites against each other.
8m Sonic vs 9m Waroo is the closest like for like to be fair ... that or the 12m Waroo which is yet to show.
... BTW... you had another Sonic ? Didn't you sell it in the UK and got over Ã‚Â£600 GBP for it ? Can't have been that buggered to be fair?
if its long type it in word
I'll also make it clear. I'm not talking about distribution in Uk by airjam
Firstly this latest stuff up is on my 14 which is only about a month and a half old. It has all the patches (plus the plastic over the top) and all that shiz and infact comes with the 63cm bar, so its one of the later 14's.
i don't know about you guys in england but over in aus we use our gear alot and hard. 5-6 hours a day, day after day is not uncommon. Our conditions are probably a bit more condusive to wear issues, but still other brands don't have problems.
As I say unless you have a good dealer/distributor support don't go the sonic. I know you guys are actually good and will support customers and have largely been responsible for getting most of the issues addressed yourselves. But really it shouldn't be upto you guys to fix all the problems and describe how to get the thing to work properly.
I know it sounds like a list of everything that could go wrong, but they have happened on either of the sonics I've owned or both. I seriously can't believe you have had zero eye bolt failures. I've seen atleast 5, maybe your getting the Good batch of kites while we are getting rejects.
anyway do you want me to send photographic evidence. I'll also include a picture of my mates bar (its comedy gold, looks like a 4yr old bar thats been run over by a truck) and i'll show you where his seam is about to split aswell (he's bailing on his sonic because of quality issues)
Btw I wish I still had that 11. Once the patches had been applied, and the bar retrofitted with a completely new system, it was solid. No splitting seams nothing. These newer ones are like a step backwards. And nah i didn't end up selling it in the uk, sold it over here to a mate (a different one to the one above), i didn't feel right selling it to someone I couldn't offer 100% support to if something stuffed up. I'm glad I didn't because if they get a seam split they would pissed!.
re the queue thing. That was something said out of jest after a shit day sitting on the beach (don't take everything seriously from a person who has a horse with a dildo on its head for an avatar).
Well as you may be able to tell im brutally honest about the gear I ride (when i am being serious). Not many people bag out there own kites, and i'm serious about what I say. You don't like to admit that you could have got something better or paid less, or been having more fun out there if you had different kit.
How many negative reviews do you see? How many from people who actually own the gear?
What I say is 100% straight, (fokiten used to be 100% but then he got bought out and is bent like the dildo on my head)
listen to the riders (who pay $) not the ones with the free kites (and not the ones from different brands). Giving out free kites is like buying votes, DODGEY!
So back on track.
Anyone else have some views on the waroo?