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Customer Service-Slingshot

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Rare Poster
Posts: 1
Joined: Wed Jul 18, 2007 10:31 pm
Kiting since: 0
Brand Affiliation: None
Location: Swampscott, MA

Customer Service-Slingshot

Postby swampscottrick » Wed Aug 26, 2009 8:14 pm

I come from a family that has always flown and loved their Slingshots. I was bummed by an issue I had with a kite I purchased and reached out to SS to see if there might be a solution. To my amazement, SS went out of their way to help resolve the issue and ended up offering a solution that was better that I had originally proposed. Their responsiveness and customer service beats any company (in any industry) that I have ever dealt with. For a bunch of folks who could very easily spend their days out on the water at the Gorge, they're definitely on point. My hats off to Shymac and the whole SS crew! I couldn't possibly recommend them more.

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Very Frequent Poster
Posts: 2813
Joined: Tue Jul 08, 2003 7:06 pm
Kiting since: 2004
Style: freeride, surf, slicks, dwindr exploring
Gear: SS RPM 6, SST 8/10 and Rally 12
Location: MD

Re: Customer Service-Slingshot

Postby CaptainArgh » Wed Aug 26, 2009 8:26 pm

Glad to hear, I've had the same experience and it is one of the reasons I stand by the brand. :thumb:

I called up one time looking for a part number so I could upgrade a part on my own and Shy said "what's your address?" He sent on what I needed. No charge.

There are a lot of good kites out there these days, but there are not a lot of companies with immediate customer support and a network of dealers who will stock parts and help you out.

Rare Poster
Posts: 44
Joined: Wed Feb 18, 2009 9:35 pm
Kiting since: 2005
Local Beach: oklahoma city , lake hefner.
Favorite Beaches: southpadre island , tx
Style: freestyle , kiteskimming, hydrofoil
Gear: royal kites ( solo, era) , aboards , carafino hydrofoil, victory skimboards. carafino kiteboards, blade kites, mystickiteboarding
Brand Affiliation: royalkiteboarding, bladekites, flexifoil, mystickiteboarding
Location: oklahoma city

Re: Customer Service-Slingshot

Postby okokc11 » Thu Aug 27, 2009 2:05 am

YES i agree with you guys.
i stand up behind they're products 100%. and i love the way they take care for their customer.
if you look at their product line , there is a kite for everybody at every level. and yet when something happen they 're there for you.


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Darkos Markos
Rare Poster
Posts: 21
Joined: Thu Jul 17, 2008 3:34 pm
Kiting since: 2007
Local Beach: La Rochelle and Ré Island
Favorite Beaches: Sotavento
Flag Beach
Banc du Bucheron
St Brevin
Style: Freeride, wake, surfing...
Gear: North 2007: Rhino 16, Rebel 14, Vegas 10 & Rebel 7
RRD Poison 132*41 & RRD Toxic Wave

Re: Customer Service-Slingshot

Postby Darkos Markos » Mon Sep 07, 2009 1:47 pm

I just tear my brand new rpm 12m !

I think there was a problem on it, i will tell you what French SS customer service will do.

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