Postby BigBafana » Sat Apr 21, 2018 3:07 pm
Sorry not making that stuff up. Read it somewhere and was told it too. Sorry for not having a source but I travel a lot as a consultant and had a few issues with luggage and my suitcases being shredded etc. Anytime you think as normal person they should replace and compensate as you would’ve done in a normal world, the airlines come up with the details and some rules and regulation to mess with you. Example the airline had shredded my business suitcase, a beautiful Victorinox with a lifetime guarantee on it. Had it for about 8 yesrs, almost looked new. Thought cool, I’ll claim and get a new replacement. Original cost about €400. The guy at lost luggage took down my details, looked at the damage and said “sure, it’s a write off”, asked me how old it was and naively answered somewhere between 5-8 years (with the though on the back of my mind that it looks brand new and has a life time guarantee). The guy says thanx and automatically writes down 8 years old. Tells me take the claim letter and go to a suitcase store in town and they’ll compensate me and I can get a new suitcase with that money.........here it comes: suitcases according to airlines get written off after 10 years. No matter the brand, the look, the life time guarantees you get, it’s 10 years. So here he calculates €400 after 8 years, makes it worth €80! So from that day onwards I’ve always bought the cheapest suitcases. Not worth it getting the expensive Remova Aluminiums etc. or life time guaranteed Victorinox’s. they did the same with my snowboard. Totaled it. Written off after 3 years already. It was a brand new once ridden snowboard but 2,5 years old. Barely got anything for it.
Almost forgot this one story of my firdt trip as a consultant, I had just arrived in the new city, waiting for my suitcase and I see someone has the same excact suitcase but missing a sticker so that I know it’s not mine. Guess what it was a lady consultant that travelled onwards to another country for two weeks who took my suitcase instead. Told the airlines and they just told me that they couldn’t do anything as they haven’t done anything wrong. As it was another passenger it was a personal liability and not that of the airlines. Had to buy everything new, a suit, shirts, underwear, socks, razors, business shoes. loads of money that I had to fork out myself. The airline said if I wanted to claim the money back I’d have to sue the lady consultant directly.
Basically saying that feelings and the law are far apart from each other.