T-dub, you've been misinformed, the refund was a true refund, the $100 was a store credit and that was always firmly disclosed in the fine print before the kites were released.
Sure, Best are a little bit rock and roll, but there's no point running a company if you can't enjoy it.
we look after our customers, and do our best to deliver on our promises,we've easily done that with every kite we made except the hellfish, for which we most definately made ammends with all the customers,we bent over backwards to make them happy, sending them out loaners and such like. The fall out from the hellfish lead us to change our credit card booking system so no one pays until kit hits the warehouse and is ready to ship.
we do listen to our customers, they are our greatest asset.
feel free to drop me a line anytime.
simon@bestkiteboarding.com