A good news
But I think your creditibility is very important to make notice to start clean,
for a fresh customer service so people would believe.
Probably you'd like business with your disappointed customers and others from the past.
So, finally are you going to compromise and deliver those kites and bars
you have been owing, they paid for
Dude.... your talking about ECLIPSE... not epic kites. Epic and eclipse have nothing to do with eachother like pointed out over and over again in the last year. Dimitri started this brand when he found out he no longer could trust his businesspartner/boss.
Dimitri and his brand epic have been nothing but loyal to their buyers. For Dimitri nothing is more important then keeping the customers happy. And he will do a lot for them.
And he stands fully confident behind his brand. Sending a prototype kite to a critical person shows you stand behind your product.
Very nice Kiteaid is teaming up with epic. For the customers that they have a good repairing kit in case you have an accident with the kite and make a tear.
Goodluck, cant wait to find the kitaid kit in my 2011 kites.