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North Kites Customer Service and broken T valves saga

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Johnny Rotten
Frequent Poster
Posts: 423
Joined: Thu Dec 04, 2008 1:50 am
Kiting since: 2006
Style: Surf and wake
Gear: Vegas
Torch
Neo's
Hand made boards of pure excellence
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Location: No fixed address

Re: North Kites Customer Service and broken T valves saga

Postby Johnny Rotten » Sat Feb 27, 2010 2:14 am

Ran through the same crap, blew a good vacation on a new kite kept blowing valves swimming it home and fixing it. .

Called the company and asked the equivalent of yo new kite WTF? in a polite manner, and was told it was a known mfg problem. So I then asked since your bladders are in Germany what can we do to salvage my vacation and I was bitched out by the person on the phone, asked the rhetorical question that "what did I want her to do". To which I promptly replied. Well since this is North's fault not mine or the shop, there's a number of things you could do, Like credit the local North dealer for the cost of a kite and let me pick out a new one, seeing as the last kite didn't even get pumped up.

If someone just bought a new car and the thing crapped out on their way home and I couldn't get the parts to fix it for a few months bet your ass I'd have them in a new car. But let's face it few kite mfg's actually go the extra mile.

Anyway local dealer was awesome patched up my kite and got me on a demo (Naish) when we could no longer patch any more.

pmania
Rare Poster
Posts: 31
Joined: Sun Jul 31, 2005 4:10 pm
Kiting since: 2003
Local Beach: Workum
Favorite Beaches: Nice beach at the sea, with some good waves!
Style: free
Gear: North Rhino's 5 10+14 and vegas 7 7
Brand Affiliation: None
Location: NL
Contact:

Re: North Kites Customer Service and broken T valves saga

Postby pmania » Wed Apr 20, 2011 10:43 am

I am still busy with this crap as from yesterday. I ordered and received for about 150 euros including 10% discount 5 struts + 8 different valves for a small kite North Vegas 2007 7m, the thing is these North valves look the same as the broken ones, but maybe different material. Just like the material airtime orange bladders are made of, it looks and feels a bit like plastic maybe it is plastic but I read that they suppose to be stronger they are lighter and you can fit them more easier in the kite. The thing is this 2 pump system goes more inside then outside like all the other 1 and 2 pump systems. With these seperate connectors you can simulate more the best way possible the outside system without putting the whole kite apart. The valves stick very good, just like normal patches.

bsideindy
Medium Poster
Posts: 106
Joined: Sun Nov 08, 2009 1:37 am
Kiting since: 2009
Brand Affiliation: None

Re: North Kites Customer Service and broken T valves saga

Postby bsideindy » Wed Apr 20, 2011 2:24 pm

time for a 2011 kite !!!

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recoprianto
Frequent Poster
Posts: 210
Joined: Thu Mar 12, 2009 6:54 pm
Kiting since: 2006
Local Beach: Sherman Island, CA
Ka'a Point, Maui
Favorite Beaches: Sherman Island, CA; La Ventana, Mexico; all of NE Brazil; Kite Beach, Maui
Style: Freeride
Gear: North Neo, North Gambler, North Wam
Brand Affiliation: North USA team rider
Location: North Shore Maui
Contact:

Re: North Kites Customer Service and broken T valves saga

Postby recoprianto » Wed Apr 20, 2011 3:31 pm

The North rep for the USA has been amazingly helpful for me. I had a pad blow out on my board and they sent me new pads no questions asked.

Sorry to hear about your troubles.

pmania
Rare Poster
Posts: 31
Joined: Sun Jul 31, 2005 4:10 pm
Kiting since: 2003
Local Beach: Workum
Favorite Beaches: Nice beach at the sea, with some good waves!
Style: free
Gear: North Rhino's 5 10+14 and vegas 7 7
Brand Affiliation: None
Location: NL
Contact:

Re: North Kites Customer Service and broken T valves saga

Postby pmania » Sun Apr 24, 2011 8:17 am

Someone on the beach is going to buy a 2011 kite, duh! :cool2:

I only used the Orange bladders on the outside struts for now.

pmania
Rare Poster
Posts: 31
Joined: Sun Jul 31, 2005 4:10 pm
Kiting since: 2003
Local Beach: Workum
Favorite Beaches: Nice beach at the sea, with some good waves!
Style: free
Gear: North Rhino's 5 10+14 and vegas 7 7
Brand Affiliation: None
Location: NL
Contact:

Re: North Kites Customer Service and broken T valves saga

Postby pmania » Sun Apr 24, 2011 8:17 am

Someone on the beach is going to buy a 2011 kite, duh! :cool2:

I only used the Orange bladders on the outside struts for now.


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