Just for the record, we have been in touch with Dandaka over the past week and have worked out a resolution which should make everyone happy.
Also for the record, his kite was not admissible for warranty, and the resolution was done at the cost and through the goodwill of North international and several distributors. Thanks to everyone involved.
Please read the following before purchasing if you have reason to suspect that your dealer, like KBA, is not an authorized NKB dealer and is getting either factory second or full-on knock-off North gear.
Just to reiterate: KBA, in Thailand, is NOT an official North dealer. North does not sell them gear, and any North gear that they have is unauthorized, almost certainly flawed, and will not be approved for warranty repair or replacement. They have somehow found a way to get B and C grade factory rejects or knock-offs from a different factory. We do our best to control this kind of thing, and we are trying to track down how they are getting these, but even Apple, who spends millions on stopping this kind of leakage, suffers similar problems on occasion.
As it is, please do not purchase North items from anyone but an official authorized North dealer. If you do, realize that you do so at your own risk. Warranties require both a serial number and a receipt from an authorized dealer specifically for this reason. No matter what a dealer tells you, if you do not have a serial number and a receipt from an authorized dealer, North will not approve you for warranty. It should be fairly easy to tell an authorized dealer from a non, but you can always check http://www.northkites.com
for a list of authorized dealers or you can even drop me a note with a specific dealer question. You should also use your brain. If there are two dealers in an area, and one is selling a North kite for significantly less than another, you may want to do a little additional research. I understand that you want to save money, but realize that if your cheaper kite does not come with a serial number and a receipt from an authorized dealer, it is not only un-warranteeable, but it is also most probably a factory second with some sort of flaw that will leave you with a costly or even, as in this case, impossible repair.
Hope this helps, and if you have any questions feel free to PM me.