...Over 4 months ago I Paid the money for my kites (okay only 12 kites but for me that is a lot), and after numerous UN-answered emails, They have been unable to produce details/proof of my kites shipping.
Simone/Mikael If you read this... I am tired of the chasing... Please just refund my money.. I no-longer have faith in royal Kites and would not want to go through this again....
Wow this sounds a lot like those posts that started when Eclipse hit financial trouble.
I hope this is not the case here.
If ROYAL (http://rylkiteboarding.com
) are not in financial trouble they will I am sure quickly refund you all your money and this will be but a blip on the radar as you build your business here in New Zealand. Lets not forget ROYAL will want to re assure all their international dealers that they can be trusted with their money as the kiteboarding industry is a very small world.
A good 6 months has passed since you first mentioned to me you were the new agent for RYL.
ROYAL, SIMONE VANUCCI & MIKAEL sort it out guys, this is shameful.
Full disclosure: I import BEST kites and CrazyFly into NZ and am a former Royal importer for NZ from some years ago. So I know a bit more than most about what it's like working with RYL.
I can get kites from my suppliers within 2 weeks, so I'm supporting Matt in stating publicly that this is way out of order. A delay of this magnitude is unheard of.
Stick to your guns Matt.
If they actually shipped your Kites they would have also sent your the tracking numbers at the time. Every kite will be tracked out of the factory to the destination just as we both do for our own customers here in New Zealand.
As soon as I hear they have refunded your money I will be able to believe this was just a big screw up in logistics and in house operations.
But if they delay any further I'd be worried indeed that your money has gone.
Oh and put the jug on, I'm on my way to your shop to drink your coffee