*


All times are UTC + 1 hour



Post new topic Reply to topic
 [ 13 posts ]  Go to page Previous  1, 2
Author Message
 Post subject: Re: NPX customer service, where are you?
PostPosted: Sat Jan 12, 2013 6:39 am 
Offline
Very Frequent Poster

Joined: Wed Jan 08, 2003 1:00 am
Posts: 2572
Location: Madison, Wi. Cabrinha, Slingshot, Blade, Axis, Mystic, NP Surf.
@fragger...the NPX blending into the NP brand is still new, so both web sites are valid. How long? Not sure, but NP, Cabrinha, etc, still wants to support the NPX brand of product, so they will run both web sites until ?????

@Stafford...the guy is in Sweden. In his first post. BTW, not liking this warm weather right now. Snow would sure be better.

Bob
www.kiteridersllc.com


Top
Profile
 Post subject: Re: NPX customer service, where are you?
PostPosted: Mon Jan 14, 2013 8:24 pm 
Offline
Frequent Poster
User avatar

Joined: Thu Jul 09, 2009 7:24 pm
Posts: 382
rayban wrote:

Went back to the shop but the shop had caught fire and existed no more.



Damn I hate it when that happens.


Congrats on buying the coolest looking leakiest drysuit ever.

Leaking is a common problem on those suits.

Contact these guys: http://www.neilprydemaui.com/
They should be able to help you. Awhile back I needed a replacement part for a Cabrinha switchblade. Cabrinha support had me contact neilprydemaui. They got me all squared away quickly.


Top
Profile
 Post subject: Re: NPX customer service, where are you?
PostPosted: Tue Jan 15, 2013 4:56 pm 
Offline
Medium Poster

Joined: Sat Jan 17, 2004 11:02 pm
Posts: 61
Have you tried this site?
http://www.neilprydesailing.com/?p=1307
This is what came up on google for Pryde Sweden, if you click on the contact tab it takes you to Pryde UK.

I had a similar situation a couple of years ago (the shop didn't burn tho') I bought an Elite II wetsuit with a weak spot in neoprene, calf area, so not critical, as the shop was closed I got in touch with Pryde UK. they were out of my size, and as the "new improved" model was about to be launched it would be a couple of months before they would be able to replace.
They gave me a couple of options, 1. Send back the suit to be repaired (as many times as needed) 2. hang onto the suit and repair myself (it had already had a repair by the shop prior to me contacting Pryde direct)
After a few months, (as there was a bit of a delay), I recieved my repalcement suit in the post as promised, it was blowing 25kts, so off to the beach for a session, in my exitement I didn't notice they'd sent me a series 5000 suit in error until I was getting out of it !
Called the guy I was dealing with and explained what happened, "no problem was the reply, the fault is ours, I'll arrange an Elite to go out today" and it duly did, "you can keep it as it's been worn(the series 5000) or sell it to a mate and have a few beers on us"
Now that's what I call customer service !Best wetsuit I've had, you have to look after it though as it's a full slick so can get nicked easily, but it's toasty as... and with the roll neck it hardly lets in any water even in a wipeout.


Top
Profile
Display posts from previous:  Sort by  
Post new topic Reply to topic
 [ 13 posts ]  Go to page Previous  1, 2

All times are UTC + 1 hour


Who is online

Users browsing this forum: Bing [Bot], dblass, nemozny, Rbgar, Séb and 34 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group