All the struts on my 9m 2005 fuel had the seems tear at exactly the same spot, where the struts bend while the kite is sitting face down on the beach. My bodies fuel had the exact same problem.
It made the kite worthless on the second hand market.
You're seriously complaining about the wear and tear on an 8 year old kite?
You do realize that kite was manufactured 9 years ago and materials, designs and construction techniques have been fine tuned since then? But still, if you have to replace bladders on an 8 year old kite....you got your money's worth!
I've never had their Rider Service Hotline not take care of me...and I always get to speak with another kiter immediately. No voice prompts. No secretaries answering the phone. A kiter who has flown the product speaking to me in 60 seconds. That's good service! Sorry if you didn't experience the same it's the primary reason I fly the brand.