All these interested in finding out what's the honest and straight customer service - without self-pimping and blowing off your clients/dealers with lies - is all about, check out the Blade's responce in this thread:
Fascinating isn't it?
Once again alexeyga, I have nothing to hide. Our "Customer service" is out of this world from what other customers have told us. We always take care of our customers the best we can and we always stand behind our products 100% and sometimes go out of our way to help them.
This is a 2011 Bar that I have been using for almost 2 years now and believe me I kite almost every day. You can see there is a lot of abuse on the bar. The only new thing on the bar is the new (4G) CL that I put, the flying & center lines and the new SURF kite. All the rest such as the Depower Strap, the bar, the leader lines and so on have been on it from the beginning which was 21 months ago.