Threatening warnings....super classy.alexeyga wrote:That's precisely what we've been talking about for the last 10 pages or so!!!
Dimitri, you seem to be forgetting - or you just plain don't know it, but nowadays it takes a lot less unhappy customers to turn some company's reputation into ash, than it takes happy customers to improve some company's reputation even by one tiny bit.
Yes, strangest shaped LEI I've ever seen.Westozzy wrote:Hey back to the kite...that looks a weird shaped canopy hey? Interesting to see how she flies.Real wide and fat at the back and narrows considerably to the front. Interesting.
Westozzy,Hey back to the kite...that looks a weird shaped canopy hey? Interesting to see how she flies.Real wide and fat at the back and narrows considerably to the front. Interesting.
Why don't you tell me - is all that noise just for a buckle?Flysurf77 wrote:Really, all nice noise for a buckle!?!?
Not any classier than switching a plastic buckle for a metal one while pretending that there is no problem at all. And b.t.w. there was not threatening or warnings - nothing but an ascertainment of the fact.Oldnbroken wrote:Threatening warnings....super classy.
Totally agree with you, parts wear out - these are called "consumables". Best example being the main depower line on the bar, or the grey segments of the bridle. But please, be kind, show me any other bar with a pull-pull trimmer where the trimmer it-self is a consumable part that you're supposed to replace after less than 40 not-even-half-day sessions? Seriously?Oldnbroken wrote: Parts wear out and kite companies sell replacement parts.
I've bought replacements for broken/worn out parts for a handful of my bars over the years,
....not one company talked to me about free parts.
Last week I bought two Ocean Rodeo adjustable stoppers (bar stopper) from Windance Hood River because the red tension adjuster part broke off on mine.
Why did I get them from Windance?..because Ocean Rodeo sent me to that dealer to BUY THE PARTS and PAY FOR SHIPPING.
Not a warranty issue....just a used part that broke.
Dimitri,Dimitri M wrote:Caesar,
I wish I could share all our correspondence with every body on this forum in order to show them exactly what was going on so they have a better understanding of this situation but I can't do that.
The bottom line is that it was not a warranty issue, but I did agree to pay for the repairs and asked you to use AIRTIME because that is who we use for all our repairs. But since you are in Brazil you decided to use one of your local store for the repair which is also good. After all that was done we decided to give you a credit for your next purchase since you wanted to buy a SCREAMER 9 because that was easier then sending you a payment. And you told me as a Team Rider that you were going to keep and eye on those struts and try to find out what might cause this extensive wearing which we still don't know because we never had any one else with this issue on the struts. So you bought a SCREAMER 9 and wanted us to ship it to Germany to save on shipping and duties so one of your friends could bring it to you in Brazil.
So once again I did everything I could to help you and I am sorry you feel that way.
Mr. OnB,Oldnbroken wrote:As far as Caesar's kite goes, as a team rider (kites not bought at retail) he clearly needs to have a very detailed private dialog with Dimitri about what in the world is going on with his kite, and keep it offline regardless of the outcome.
The kite is obviously beaten up, ...the question of why, is still unclear.
Nothing conclusive at all came from posting a pic of that kite, without lots more information, which nobody here has any idea to confirm or deny.
Team riders get pissed when that status changes, this much I know.
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