Dimitri M wrote:Once again Mr.Caesar I don't know what else to tell you. I have done everything in my power to help you out and I have lots of emails to prove it. You are probably the only customer or should I say Team Rider who is not happy about our quality and customer service. Also you have to understand this is a company we are running and we have to go by the rules which in your case my wife and I had to bend some of the rules to help you out. We also did ask you to send the S10 back so we can inspect it but you said it was too expensive to ship it from Brazil. So in few words our customer service goes even beyond then what other kite companies do. Plus because of your post I have been receiving few interesting emails from few different kiters that leave in your aria and know you. After reading these emails I have a better picture with whom I am dealing with. Again I am sorry you feel that way about me and EPIC kites but we tried to help you the best we could.
Any way, I wish you all the best and good luck with your new kites.
You never ever asked me to send back the 10m LTD when I reported the strut problem. NEVER! Post the email where you wrote that to me!
I wrote to you:"...Can you send by any chance 2 new outer struts to replace these ones or do you have any other suggestions for a fix?..."
You:"I will send you an extra set of bladders in case but we need to fix the rip on the Strut. Do you have some one there that can fix this? If not we use AIRTIME to fix our kites.
Let me know what you want to do?"
Me:"Thank you. I didn't mean the inside bladders, sorry. I mean the struts. They can be replaced without too much work. I have a local kite repair store here who is doing a decent job."
You:"Sorry but we don't sell these replacement part. I have had this happened to one of my kites last year in Florida when I was doing a demo in very shallow waters with lots of mussels shells. One of the kiters crashed my S10 and a sharp shell that was in the very shallow water cut my strut. I saw it back myself the same night so I can continue my demos the next day with some dental flaws. Very easy repair.
But I never had any other person with this problem. So I don't understand what is going on. Maybe this happened when the kite is pumped on the beach and left alone with strong winds for hours so the struts bends back and fourth. I am not sure. Ask your guy to fix it by sawing it and let me know how much it is. This should not be more then $35 because once I got home I sent my kite to AIRTIME to do a professional job and they charged me $35 + shipping."
Regarding the other comment that people sent you comments about me. Well I doubt there are any negative comments. If you would have met me, you would know.
I'm waiting for an apology.