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Great Customer Service From Ozone

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ozonelevel
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Great Customer Service From Ozone

Postby ozonelevel » Thu Jun 27, 2013 2:05 am

Had a failure on an Ozone bar as shown in the attached photo, check your bars.
Sent the photo to OzoneUSA. Same day received reply and arrangement for a replacement bar.
That's one great example of customer service!
Attachments
IMG_20130625_182742.jpg

poools81
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Re: Great Customer Service From Ozone

Postby poools81 » Thu Jun 27, 2013 2:13 am

did that happen while kiting or did u receive it like that currently riding a 2013 bar

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Re: Great Customer Service From Ozone

Postby ozonelevel » Thu Jun 27, 2013 2:15 am

It's a 2012 bar. Noticed it after a session on 7m kite. Had about 20 sessions on it on 7m and 11m kites.

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Re: Great Customer Service From Ozone

Postby airsurfer » Thu Jun 27, 2013 7:17 pm

great to hear. Did it snap off or were you able to ride back to shore? Looks like a production failure for that piece only which sometimes happens in mass produced metal products. I have 7 ozone bars some with many hours of kiteloops etc... no issues or signs of failure although it does look like the design of that piece could be improved due to the leverage the angle produces.

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ozonelevel
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Re: Great Customer Service From Ozone

Postby ozonelevel » Thu Jun 27, 2013 9:29 pm

airsurfer wrote:great to hear. Did it snap off or were you able to ride back to shore? Looks like a production failure for that piece only which sometimes happens in mass produced metal products. I have 7 ozone bars some with many hours of kiteloops etc... no issues or signs of failure although it does look like the design of that piece could be improved due to the leverage the angle produces.

Didn't separate completely, was still attached after the session.

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Re: Great Customer Service From Ozone

Postby plummet » Fri Jun 28, 2013 2:09 am

Yes indeed. I've had one of mine crack. I could it before it failed and replaced it.

It happened on the bar I have one my foil that doesn't get washed down too often.

The bars that I was down after each session are fine.

My conclusion. Stress corrosion cracking.

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Re: Great Customer Service From Ozone

Postby Jbrook » Sat Jun 29, 2013 1:27 pm

Thats great customer service, people need to post their good experiences with customer service so these companies benefit. Everybody only posts when they have an issue good work :thumb: .


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