Here's a very simple question for you to give us a very straight and honest answer.
What is the real reason why you've replaced that stupid plastic buckle with a metal one?
Especially considering that it's so much more expensive.
It wasn't surely for these 0.04% of people who were having issues with it? Wasn't it? And neither it wasn't for sure because of the cry babies like me? Wasn't it?
There's a fundamental difference between your Toyota wheels wearing and some other guy's GM wheels falling off.
What difference does it make if I touch the trimmer once per session or 100 times per hour? The Epic bar is the only one out there that fails from a kitten's fart and you're still trying to cover it up with your usual excuses? Fact is - your screwed up when you've chosen a supplier for these trimmers. Wrong choice of parts, or wrong materials, or both - who cares by now? It's a faulty part and you're dealing with it in a totally unprofessional manner.
Have a nice day!
Just so you know, that Ozone part hasn't failed from wear, but from a manufacturing defect. If anything could fail on that particular part from wear - it's the rope ring underneath and it would takes miles and miles of depower rope filled with sand particles to wear it out to any visible extent. For somebody who has so much experience in kiteboarding, you don't seem to be too bright about simple mechanics or you're wasting too much time kissing Dimitri's arse.
Dimitri M wrote:With all due respect Mr.alexeyga, but you are definitely out of control and very immature from these posts you are posting on this topic. Thank God my 11 year old son doesn't act like that.
Any way for your information, I have not replace any of the plastic buckles on the new (4G) XTEND BARS that are coming out soon. I am still testing some of the bars with the "Metallic Buckle". Probably the first production will come with the plastic buckle because nothing is wrong with this "Plastic Buckle". And then maybe do a production with the "Metallic Buckles" but I need to test it more. I just want to keep people happy even if I can't make every body happy. Same thing with anything else we do with our EPIC products. Another good example is the "Pulleys" we have on the (4G) kites. This year we decided to go with the "ROSTAN" pulleys not that the other pulleys we were using for the (3G) kites were bad but just to do something different on the kites.
P.S. For kiters that have not been kiting for a long time. If you decide to ride an EPIC kite and start with the Depower Strap on and leave it their, that means you are flying the kites with the breaks on. It's like driving a FERRARI car with the hand breaks on. If you want to see it's real performance release the breaks. Same thing goes with the EPIC kites or any other kites. I often see riders riding on a kite with the Depower Strap 1/2 or fully pulled down. And once I tell them to release the Depower Strap they are amazed of the performance of the kite. But then some other kiters might be over powered and that is the reason why they have the Depower Strap pulled. So if you are over powered then please change the kite to a smaller kite. Because flying a kite with the DEPOWER STRAP pulled down doesn't give you the incredible performance of the kite.
alexeyga wrote:Dimitri, if you're noticing people dumping your brand, you can be sure that it is not because you make bad kites, but because of how you deal with real issues and how you treat your existing customers.
You've been asked a simple question and you can't even give a simple and straight answer - I don't really see what else is there to talk about.
I am fully aware. That was my point.alexeyga wrote:OB,
Just so you know, that Ozone part hasn't failed from wear, but from a manufacturing defect.
For somebody who has so much experience in kiteboarding, you don't seem to be too bright about simple mechanics